"0x0000007E" Stop error when you restart a computer that is running Windows Server 2008 R2 or Windows 7

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Article ID: 2591271 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows Server 2008 R2 or Windows 7.
  • The IPv6 transition technologies are enabled on the computer. For example, you enable the Intra-site Automatic Tunnel Addressing Protocol (ISATAP), 6to4, and Teredo IPv6 transition technologies on the computer.
  • You restart the computer.
In this scenario, you receive the following Stop error message during the startup process:

0x0000007E (parameter1, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED


Notes
  • The parameters in this error message vary, depending on the configuration of the computer.
  • Not all "0x0000007E" Stop errors are caused by this issue.

Cause

This issue occurs because the Tunnel.sys driver does not check whether all queued work items are completed before it frees them during the module unloading process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.17xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Tunnel.sys6.1.7600.17211108,54410-Jan-201303:29x86
Tunnel.sys6.1.7600.21421108,54410-Jan-201303:21x86
Tunnel.sys6.1.7601.18048108,54410-Jan-201303:24x86
Tunnel.sys6.1.7601.22214108,54410-Jan-201303:28x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Tunnel.sys6.1.7600.17211125,44010-Jan-201303:58x64
Tunnel.sys6.1.7600.21421125,44010-Jan-201304:04x64
Tunnel.sys6.1.7601.18048125,44010-Jan-201304:06x64
Tunnel.sys6.1.7601.22214125,44010-Jan-201304:01x64
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Tunnel.sys6.1.7600.17211252,92810-Jan-201303:21IA-64
Tunnel.sys6.1.7600.21421252,92810-Jan-201303:29IA-64
Tunnel.sys6.1.7601.18048252,92810-Jan-201303:19IA-64
Tunnel.sys6.1.7601.22214252,92810-Jan-201303:20IA-64
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameUpdate-bf.mum
File versionNot Applicable
File size2,276
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,323
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameX86_66b386d353fbcbeac5ecaf2eeffc750a_31bf3856ad364e35_6.1.7601.18048_none_b86c42698ee903d9.manifest
File versionNot Applicable
File size694
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameX86_6712f72ee9005ba744e43c37701d2b61_31bf3856ad364e35_6.1.7601.22214_none_2b036529be497992.manifest
File versionNot Applicable
File size694
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameX86_70339c9002706e257d12864c759526d2_31bf3856ad364e35_6.1.7600.21421_none_1d93e90ae0c21e83.manifest
File versionNot Applicable
File size694
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameX86_a5809047e3345163eae632f96cec1c9c_31bf3856ad364e35_6.1.7600.17211_none_46261387b61b01e9.manifest
File versionNot Applicable
File size694
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameX86_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.17211_none_a387f4cfe5d2e372.manifest
File versionNot Applicable
File size33,074
Date (UTC)10-Jan-2013
Time (UTC)05:38
PlatformNot Applicable
File nameX86_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.21421_none_a406c394fef89c54.manifest
File versionNot Applicable
File size33,074
Date (UTC)10-Jan-2013
Time (UTC)05:37
PlatformNot Applicable
File nameX86_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.18048_none_a554e417e30b5492.manifest
File versionNot Applicable
File size33,074
Date (UTC)10-Jan-2013
Time (UTC)05:36
PlatformNot Applicable
File nameX86_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.22214_none_a5faf164fc143854.manifest
File versionNot Applicable
File size33,074
Date (UTC)10-Jan-2013
Time (UTC)05:40
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_2db0219e62407a6c0a616c135462c59d_31bf3856ad364e35_6.1.7600.17211_none_1f1452dd58b7c858.manifest
File versionNot Applicable
File size698
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameAmd64_409bb616bf3ea3f86b979c81751764eb_31bf3856ad364e35_6.1.7601.22214_none_9006d9dbbab5c5b5.manifest
File versionNot Applicable
File size698
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameAmd64_552e1c6b42c5bb19f0fc0d8049ad6177_31bf3856ad364e35_6.1.7601.18048_none_5a54d42ab87c7164.manifest
File versionNot Applicable
File size698
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameAmd64_f391fe01928965ca6c04141e0f83e5a6_31bf3856ad364e35_6.1.7600.21421_none_1b7beebeff2230fb.manifest
File versionNot Applicable
File size698
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameAmd64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.17211_none_ffa690539e3054a8.manifest
File versionNot Applicable
File size33,078
Date (UTC)10-Jan-2013
Time (UTC)06:23
PlatformNot Applicable
File nameAmd64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.21421_none_00255f18b7560d8a.manifest
File versionNot Applicable
File size33,078
Date (UTC)10-Jan-2013
Time (UTC)06:24
PlatformNot Applicable
File nameAmd64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.18048_none_01737f9b9b68c5c8.manifest
File versionNot Applicable
File size33,078
Date (UTC)10-Jan-2013
Time (UTC)06:34
PlatformNot Applicable
File nameAmd64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.22214_none_02198ce8b471a98a.manifest
File versionNot Applicable
File size33,078
Date (UTC)10-Jan-2013
Time (UTC)06:28
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size2,707
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,761
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_5223d7e8315a5a9cd875b6a8296a0c6e_31bf3856ad364e35_6.1.7600.21421_none_65d69fcfc2c45a9e.manifest
File versionNot Applicable
File size696
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameIa64_55f7feb4ce766e313e61fd4f3e2897d0_31bf3856ad364e35_6.1.7601.22214_none_963ecb1b3d0a054a.manifest
File versionNot Applicable
File size696
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameIa64_7d09cfb3aa5dd6e6b8ecc774fcfe87bb_31bf3856ad364e35_6.1.7601.18048_none_9f18bd4fa5952f51.manifest
File versionNot Applicable
File size696
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameIa64_a7077572735363c979d8c7a1fe47bc72_31bf3856ad364e35_6.1.7600.17211_none_9a13b7ceb60cf5cc.manifest
File versionNot Applicable
File size696
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameIa64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.17211_none_a38998c5e5d0ec6e.manifest
File versionNot Applicable
File size33,076
Date (UTC)10-Jan-2013
Time (UTC)06:25
PlatformNot Applicable
File nameIa64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.21421_none_a408678afef6a550.manifest
File versionNot Applicable
File size33,076
Date (UTC)10-Jan-2013
Time (UTC)06:18
PlatformNot Applicable
File nameIa64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.18048_none_a556880de3095d8e.manifest
File versionNot Applicable
File size33,076
Date (UTC)10-Jan-2013
Time (UTC)06:12
PlatformNot Applicable
File nameIa64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.22214_none_a5fc955afc124150.manifest
File versionNot Applicable
File size33,076
Date (UTC)10-Jan-2013
Time (UTC)06:18
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size1,909
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,947
Date (UTC)10-Jan-2013
Time (UTC)12:17
PlatformNot Applicable
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Properties

Article ID: 2591271 - Last Review: February 13, 2013 - Revision: 2.0
Applies to
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2591271

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