Article ID: 2591380 - Last Review: August 18, 2011 - Revision: 2.0

System Center Operations Manager 2007 Support for SQL 2005 SP4

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SUMMARY

This article discusses the support for Microsoft System Center Operations Manager 2007 R2 that runs on a Microsoft SQL Server 2005 SP4 database.

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Attempting to run SQL2005 SP4 where the Operations Manager Reporting role is installed will fail without following the steps below:

1. Open Internet Information Services (IIS) Manager (not 6.0) – found under Administrative Tools from the Start menu. Within IIS Manager complete the following:

a. Expand local machine connection to see App Pools and Sites.

b. Select Application Pools.

c. Find the app pool created by the Reporting Server installation, which has the Identity column’s value set to the domain account used for the DW Reader account.

d. Select that app pool and right click, selecting “Advanced Settings” from the context menu.

e. Under the “Process Model” section, change the value for “Identity” from the domain account to “NetworkService”.

f. Click “OK” to close the Advanced Settings dialog and save the changes.

g. With that app pool still selected, click “Recycle” under the “Application Pool Tasks” section of the Actions area to the right.

2. Run SQL2005 SP4 – it should now complete successfully

NOTE: At this point, if the Console were opened, Reporting would fail to load

3. Within IIS Manager, reverse the previous process:

a. Expand local machine connection to see App Pools and Sites.

b. Select Application Pools.

c. Find the app pool created by the Reporting Server installation, which has the Identity column’s value set to “NetworkService”.

d. Select that app pool and right click, selecting “Advanced Settings” from the context menu.

e. Under the “Process Model” section, change the value for “Identity” from “NetworkService” back to the original domain account.

f. Click “OK” to close the Advanced Settings dialog and save the changes.

g. With that app pool still selected, click “Recycle” under the “Application Pool Tasks” section of the Actions area to the right.

4. Open the Console and Reporting should load successfully.

5. Verify that Reports work as expected.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

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