Common dialogs fail to open in applications sequenced with Microsoft App-V

Article ID: 2591554 - View products that this article applies to.
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Common dialogs such as File \ Open, Save, or Save-As... fail to open in applications sequenced in App-V 4.5 or 4.6.  No errors are reported, but clicking on the menu appears to have no effect.


This is caused if Entrust Group Share (Entrust Entelligence Group Share for Windows Folders 2.30) is installed on a client that is also running App-V 4.6 SP1.  Previous versions of App-V do not exhibit this behavior.


This behavior is resolved in Microsoft Application Virtualization (App-V) 4.6 SP1 Hotfix 4 (HF04).  You can request this update by contacting Microsoft Support.

As a workaround, you can edit the OSD for affected applications to set the SXS_32_ENABLED tag to true.  This has the side-effect of bypassing side-by-side assemblies located in the package itself and using only locally installed binaries.  This may result in missing files unless the assemblies are installed on the client computer.

To change this setting, open the OSD file for the application and modify the policies section to include the SXS_32_ENABLED tag set to true (the default value is false).  This should generally be avoided, as it necessitates that all side-by-side assemblies be installed locally on the machine.  For example:

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.


Article ID: 2591554 - Last Review: September 12, 2011 - Revision: 4.0
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