A journaling report remains in the submission queue when an email message is delivered successfully in an Exchange Server 2007 environment

Article ID: 2591655 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You enable standard journaling in a Microsoft Exchange Server 2007 environment. 
  • You set an external recipient as the journal recipient.
  • You set a same message size value to both the organizational limits and the connector limits on an Exchange Server 2007 Hub Transport server.
  • You send an email message that the size is close to the size limits.
In this scenario, the email message is delivered successfully. However, the corresponding journaling report remains in the submission queue on the Hub Transport server. Additionally, you receive the following error message in Queue Viewer:
400 4.4.7 The server responded with: 550 5.3.4 ROUTING.SizeLimit; message size exceeds fixed maximum size for route. The failure was replaced by a retry response because the message was marked for retry if rejected.

CAUSE

This issue occurs because the journaling report size is increased slightly, which exceeds the size limit.


RESOLUTION

To resolve this issue, install the following update rollup:
2608656 Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the journaling, visit the following Microsoft website:
General information about the journaling
For more information about how to manage the message size limits, visit the following Microsoft website:
General information about how to manage the message size limits

Properties

Article ID: 2591655 - Last Review: January 25, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2591655

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