Article ID: 2592142 - View products that this article applies to.
Client computers that print through a print server using Windows Server 2003 or Windows Server 2008 as a platform may encounter printing errors or incorrect output when they have an Office 2010 application installed.
Error messages or results:
a) Invalid font errors
b) Missing print jobs
c) Secure print fails
This behavior occurs because the version of the font installed on the print server does not match the version on the client that has an Office 2010 application installed. This appears to apply specifically to the Calibri font.
To resolve the issue, choose one of the following options:
Option 1: Install Office 2010 fonts on the print servers (recommended)
Option 2: Bypass the print servers and print directly to the printers
Option 3: Use an alternative to the Calibri font
The Office 2010 font can be installed from an Office 2010 install source. Perform a custom install of Office and install only fonts under shared components. You may receive a prompt to enter the product key but you should not need to active it.
Related article: Print jobs initiated with Windows XP and Server 2003/2008 in a point and print environment may not print correctly with documents containing double-byte characters
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2592142 - Last Review: August 8, 2011 - Revision: 1.0
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