Office 2010 printing errors with Calibri font when printing through a Windows Server 2003 or 2008 print server

Article ID: 2592142 - View products that this article applies to.
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SYMPTOMS

Client computers that print through a print server using Windows Server 2003 or Windows Server 2008 as a platform may encounter printing errors or incorrect output when they have an Office 2010 application installed.

Error messages or results:

a) Invalid font errors
b) Missing print jobs
c) Secure print fails

CAUSE

This behavior occurs because the version of the font installed on the print server does not match the version on the client that has an Office 2010 application installed. This appears to apply specifically to the Calibri font.

RESOLUTION

To resolve the issue, choose one of the following options:

Option 1: Install Office 2010 fonts on the print servers (recommended)
Option 2: Bypass the print servers and print directly to the printers
Option 3: Use an alternative to the Calibri font

MORE INFORMATION

The Office 2010 font can be installed from an Office 2010 install source. Perform a custom install of Office and install only fonts under shared components. You may receive a prompt to enter the product key but you should not need to active it.

Related article: Print jobs initiated with Windows XP and Server 2003/2008 in a point and print environment may not print correctly with documents containing double-byte characters
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2592142 - Last Review: August 8, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Office Standard 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Home and Business 2010
Keywords: 
KB2592142

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