Event ID 32003 is logged when the Call Park service cannot start in a Lync Server 2010 environment

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Article ID: 2592288 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You deploy Microsoft Lync Server 2010 in an environment that has multiple domains. You cannot access a domain controller in certain domains. In this scenario, the Call Park service cannot start, or it takes a long time to start. Additionally, the following event is logged in the Lync Server log:

Log Name: Lync Server
Source: LS Application Server
Date: date
Event ID: 32003
Task Category: LS Application Server
Level: Error
Keywords: Classic
User: N/A
Computer: Lync FE FQDN
Description:
The Application Host failed to start an application.

The Application Host could not start the application urn:application:Cps. Exception information: Exception: Microsoft.Rtc.ApplicationServerCore.ApplicationServerMethodTimeoutException
> ErrorCode: 2
> Message: The method call CallStartAsync failed due to The method timed out.
> TargetSite: Void CallMethod()
> StackTrace:    at Microsoft.Rtc.ApplicationServerCore.ApplicationMethodCaller.CallMethod()
at Microsoft.Rtc.ApplicationServerCore.ApplicationHost.CallApplicationStart()
> Source: Microsoft.Rtc.ApplicationServerCore.

Cause: Startup errors.

Resolution:
Check the events prior to this to resolve the service startup issue.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="LS Application Server" />
    <EventID Qualifiers="50207">32003</EventID>
    <Level>2</Level>
    <Task>1055</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-05-17T10:28:17.000000000Z" />
    <EventRecordID>105412</EventRecordID>
    <Channel>Lync Server</Channel>
    <Computer><LYNC FE FQDN></Computer>
    <Security />
  </System>
  <EventData>
    <Data>urn:application:Cps</Data>
    <Data>Exception: Microsoft.Rtc.ApplicationServerCore.ApplicationServerMethodTimeoutException
&gt; ErrorCode: 2
&gt; Message: The method call CallStartAsync failed due to The method timed out.
&gt; TargetSite: Void CallMethod()
&gt; StackTrace:    at Microsoft.Rtc.ApplicationServerCore.ApplicationMethodCaller.CallMethod()
   at Microsoft.Rtc.ApplicationServerCore.ApplicationHost.CallApplicationStart()
&gt; Source: Microsoft.Rtc.ApplicationServerCore
</Data>
  </EventData>
</Event>


Additionally, you might encounter one or more of the following issues:

  • The Lync Server 2010 Audio Test service cannot start.
  • The Lync Server 2010 Conferencing Announcement service cannot start.
  • The Lync Server 2010 Conferencing Attendant service cannot start.
  • The Lync Server 2010 Response Group service cannot start.
  • The Lync Server 2010 Response Group service workflow creation does not finish successfully with a time-out error.
  • The Lync Server 2010 Topology Builder takes about 20 minutes to publish a topology.
  • The Lync Server 2010 Control Panel menu takes about 20 minutes to open.
  • The Lync Server 2010 Management Shell command takes about 20 minutes to finish.

CAUSE

This issue occurs because Lync Server 2010 performs an inefficient Active Directory directory service lookup for the multiple domain environments which you cannot access the domain controller in certain domains.

RESOLUTION

To resolve this issue, install the following cumulative update:
2592294 Description of the cumulative update for Lync Server 2010, Core Components: August 2011


MORE INFORMATION

For more information about the Call Park application, visit the following Microsoft website:
General information about the Call Park application

For more information about how to configure the Call Park application, visit the following Microsoft website:
How to configure the Call Park application

For more information about the Response Group service, visit the following Microsoft website:
General information about the Response Group service

For more information about the Lync Server Control Panel menu, visit the following Microsoft website:
General information about the Lync Server Control Panel menu

For more information about the Topology Builder tool, visit the following Microsoft website:
General information about the Topology Builder tool

For more information about the Lync Server Management Shell tool, visit the following Microsoft website:
General information about the Lync Server Management Shell tool

For more information about the Audio Test service, visit the following Microsoft website:
General information about Audio Test Service

For more information about how to create efficient Microsoft Active Directory-Enabled applications, visit the following Microsoft website:
How to create efficient Microsoft Active Directory-Enabled applications


Properties

Article ID: 2592288 - Last Review: August 29, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Lync Server 2010 Standard Edition
  • Microsoft Lync Server 2010 Enterprise Edition
Keywords: 
kbqfe kbfix kbexpertiseadvanced kbsurveynew kbhotfixrollup KB2592288

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