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Error: Incorrect password error when connecting to chat on Windows Phone 7

Article ID: 2592566 - View products that this article applies to.

Symptoms

When you try to set your chat status to Available in the online section of the Messaging Hub on your Windows Phone 7 you receive an error message:

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Incorrect password

Make sure your password is correct. Tap Settings to fix it.

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This error typically occurs when the Microsoft account service isn't working, you use the wrong password or enter it incorrectly, or you use an unverified Microsoft account (formerly known as a Windows Live ID).

Try one of the following solutions:

Check the Microsoft Service status

To see if there are any incidents affecting your Microsoft account or other services, go to the Service status webpage.

Make sure that you're using the correct password

For more information, read the following article:

Forgotten passwords or other sign-in problems

Verify your Microsoft account email address (formerly known as Windows Live ID)

When you create a Microsoft account, you have to confirm that you own the account. To complete this part of your registration, follow these steps:

From a web browser, go toVerify this email address.
Sign in to your Microsoft account.
Click the Send email button to send a verification email to the email address listed on that page. Follow the instructions in the message to verify your email address.
On your phone, go to Start, flick left to the App list, tap Settings
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, and then tap Email+accounts.
Tap Windows Live (which is also your Microsoft account) and re-enter your username and password information.
Tap Done
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. The phone will sync with your Microsoft account (Windows Live) and you should be able to use chat successfully.

Reset your phone if you changed or renamed your Microsoft account

If you changed or renamed your primary Microsoft account (for example, changing <old>@hotmail.com to <new>@outlook.com), you'll have to reset your phone in order to change the Microsoft account on your Windows Phone. For more information, read the following articles from Microsoft Support:

KB 2606900

(http://support.microsoft.com/kb/2606900#reset)

Your Windows Phone doesn't work or respond as expected
KB 2430020

(http://support.microsoft.com/kb/2430020/ )

How to change the Microsoft account on your Windows Phone

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More information

For more help and support with your Microsoft account, see the following Windows Live website:
Microsoft account Help & How-to

For information about errors when signing in to a Windows Phone with a Microsoft account (formerly known as a Windows Live ID), see the following Knowledge Base article:
2432933

(http://support.microsoft.com/kb/2432933/ )

Error: Incorrect email or password when signing in to a Windows Phone with a Microsoft account

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