You receive the "cannot display the End User License Agreement" error message when you start Money for the first time

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Article ID: 259291 - View products that this article applies to.
This article was previously published under Q259291
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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Symptoms

When you try to start Microsoft Money for the first time, you receive the following error message:
EULA Error

This application cannot display the End User License Agreement. This agreement must be displayed and accepted prior to running this application for the first time. Please reinstall the application you are trying to run.

Resolution

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Remove and then reinstall Money

For more information about how to remove and reinstall Money, click the following article number to view the article in the Microsoft Knowledge Base:
895866 How to remove and reinstall Microsoft Money
After you remove and reinstall Money, test to see if the issue is resolved. If you still receive the error message that is mentioned in the "Symptoms" section, continue with the following steps in the order that they appear in.

Back up the registry

Before you change the registry, export the keys in the registry that you plan to change, or back up the whole registry. If an issue occurs, follow the steps in the "How to backup, edit and restore the registry" article that is referenced later to restore the registry to its previous state.
For Windows Vista, follow these steps.

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the "Back up the registry" topic on the following Windows Online Help and Support Web site:
http://windowshelp.microsoft.com/Windows/en-US/Help/c02cdc19-923e-450a-b796-c01059ca14151033.mspx

The computer is not connected to the Internet

View the "Back up the registry" topic in Windows Help and Support on the computer's hard disk by following these steps:
  1. Click Start, and then click Help and Support.
  2. In the Search Help box or in the Search online Help box, type Back up the registry, and then click Search Help.
  3. In the list of topics, click Back up the registry.
  4. Click the link that best describes the problem that you are experiencing.
  5. Follow the suggestions to troubleshoot the problem that you are experiencing.

For more information about the Microsoft Windows 2000 version of these steps, click the following article numbers to view the articles in the Microsoft Knowledge Base:
322756 How to back up, edit, and restore the registry in Windows XP and Windows Server 2003
322755 How to back up, edit, and restore the registry in Windows 2000
For more information about the Microsoft Windows 95, Microsoft Windows 98, and Microsoft Windows Millennium Edition version of these steps, click the following article number to view the article in the Microsoft Knowledge Base:
322754 How to backup, edit, and restore the registry in Windows 95, Windows 98, and Windows Me

Back up the whole registry

To back up the whole registry, use the Backup utility to back up the System State. The System State includes the registry, the COM+ Class Registration Database, and your start files.
To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the "Back up your files" topic on the following Windows Online Help and Support Web site:
http://windowshelp.microsoft.com/Windows/en-US/Help/699ce30c-13f1-46ec-9684-e84bf4109dd81033.mspx

The computer is not connected to the Internet

View the "Back up your files" topic in Windows Help and Support on the computer's hard disk by following these steps:
  1. Click Start, and then click Help and Support.
  2. In the Search Help box or in the Search online Help box, type Back up your files, and then click Search Help.
  3. In the list of topics, click Back up your files.
  4. Click the link that best describes the problem that you are experiencing.
  5. Follow the suggestions to troubleshoot the problem that you are experiencing.
For more information about how to use the Backup utility to back up the System State, click the following article numbers to view the articles in the Microsoft Knowledge Base:
308422 How to use Backup to back up files and folders on your computer in Windows XP
320820 How to use the Backup utility to back up files and folders in Windows XP Home Edition

Add the registry keys

Windows Vista

  1. Open Registry Editor. To do this, click Start
    Collapse this imageExpand this image
    the Start button
    , type regedit in the Start Search box, and then click regedit in the Programs list.

    Collapse this imageExpand this image
    User Access Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  2. Locate and then click the following key in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2006\Mny15
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type EULA, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1, and then click OK.
  7. On the Edit menu, point to New, and then click DWORD Value.
  8. Type RegDisplay, and then press ENTER.
  9. On the Edit menu, click Modify.
  10. Type 1, and then click OK.

Microsoft Money 2005

Follow these steps, and then quit Registry Editor:
  1. Open Registry Editor. To do this, click Start
    Collapse this imageExpand this image
    the Start button
    , type regedit in the Start Search box, and then click regedit in the Programs list.

    Collapse this imageExpand this image
    User Access Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. .
  2. Locate and then click the following key in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2005\Mny14
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type EULA, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1, and then click OK.
  7. On the Edit menu, point to New, and then click DWORD Value.
  8. Type RegDisplay, and then press ENTER.
  9. On the Edit menu, click Modify.
  10. Type 1, and then click OK.

Microsoft Money 2004

Follow these steps, and then quit Registry Editor:
  1. Open Registry Editor. To do this, click Start
    Collapse this imageExpand this image
    the Start button
    , type regedit in the Start Search box, and then click regedit in the Programs list.

    Collapse this imageExpand this image
    User Access Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. .
  2. Locate and then click the following key in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2004\Mny12
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type EULA, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1, and then click OK.
  7. On the Edit menu, point to New, and then click DWORD Value.
  8. Type RegDisplay, and then press ENTER.
  9. On the Edit menu, click Modify.
  10. Type 1, and then click OK.

Microsoft Windows XP and earlier versions

Microsoft Money 2004 and later versions

To resolve this issue in Money 2004 and later versions, change the Windows Registry. To change the registry, we recommend that you follow the steps that are listed in the Microsoft documentation only. If you can, use the Windows user interface instead of directly editing the registry. To add a registry key, click Start, click Run, type Regedit, and then click OK.

For more information about how to change the registry, follow these steps in Registry Editor:
  1. On the Help menu, click Help Topics.
  2. On the Contents tab, double-click Registry Editor.
  3. Double-click How To.
  4. Double-click Change Keys and Values, and then click the topic that you want.
Create the following keys for your version of Money.

Microsoft Money 2006

Follow these steps, and then quit Registry Editor:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following key in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2006\Mny15
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type EULA, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1, and then click OK.
  7. On the Edit menu, point to New, and then click DWORD Value.
  8. Type RegDisplay, and then press ENTER.
  9. On the Edit menu, click Modify.
  10. Type 1, and then click OK.

Microsoft Money 2005

Follow these steps, and then quit Registry Editor:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following key in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2005\Mny14
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type EULA, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1, and then click OK.
  7. On the Edit menu, point to New, and then click DWORD Value.
  8. Type RegDisplay, and then press ENTER.
  9. On the Edit menu, click Modify.
  10. Type 1, and then click OK.

Microsoft Money 2004

Follow these steps, and then quit Registry Editor:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following key in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Works Suite\2004\Mny12
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type EULA, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1, and then click OK.
  7. On the Edit menu, point to New, and then click DWORD Value.
  8. Type RegDisplay, and then press ENTER.
  9. On the Edit menu, click Modify.
  10. Type 1, and then click OK.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
307545 How to recover from a corrupted registry that prevents Windows XP from starting
255875 Works error message: ...This application cannot display the End User License Agreement (EULA)
309340 How to use Backup to restore files and folders on your computer in Windows XP
308422 How to use backup to back up files and folders on your computer in Windows XP
320820 How to use the Backup utility to back up files and folders in Windows XP Home Edition

Properties

Article ID: 259291 - Last Review: February 26, 2013 - Revision: 9.0
Applies to
  • Microsoft Money Plus Deluxe
  • Microsoft Money Plus Home & Business
  • Microsoft Money Plus Premium
  • Microsoft Money 2007 Deluxe
  • Microsoft Money 2007 Home & Business
  • Microsoft Money 2007 Premium
  • Microsoft Money 2006 Deluxe
  • Microsoft Money 2006 Premium
  • Microsoft Money 2006 Small Business
  • Microsoft Money 2006 Standard
  • Microsoft Money 2005 Deluxe Edition
  • Microsoft Money 2005 Premium Edition
  • Microsoft Money 2005 Small Business Edition
  • Microsoft Money 2005 Standard Edition
  • Microsoft Money 2004 Deluxe Edition
  • Microsoft Money 2004 Premium Edition
  • Microsoft Money 2004 Small Business Edition
  • Microsoft Money 2003 Deluxe Edition
  • Microsoft Money 2003 Deluxe and Business Edition
  • Microsoft Money 2003 Standard Edition
  • Microsoft Money 2002 Standard Edition
  • Microsoft Money 2001 Standard Edition
Keywords: 
kbui kbdownload kberrmsg kbfile kbgraphxlink kbprb KB259291

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