Article ID: 259449 - Last Review: January 27, 2007 - Revision: 1.2

Error Message: Cannot Open the File: %system root%\Help\Windows.chm

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SYMPTOMS

When you click Start, and then click Help, you may receive the following error message:
Cannot Open the File: %system root%\Help\Windows.chm.
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CAUSE

This issue can occur if the Windows.chm file is missing or damaged.
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RESOLUTION

To resolve this issue, extract a new Windows.chm file from your original installation media. For additional information about how to extract files, click the article number below to view the article in the Microsoft Knowledge Base:
129605  (http://support.microsoft.com/kb/129605/EN-US/ ) How to Extract Original Compressed Windows Files
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APPLIES TO
  • Microsoft Windows 98 Standard Edition
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Keywords: 
kbenv kberrmsg kbprb KB259449
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