Article ID: 259580 - Last Review: February 20, 2007 - Revision: 3.2

Dial-Up Connection Is Dropped When You Stop RRAS

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SYMPTOMS

If you stop Routing and Remote Access Service (RRAS) on your Microsoft Windows 2000-based computer while a dial-up connection is active, the dial-up connection is dropped and your modem may stop responding (hang). If you try to reestablish the dial-up connection, you may receive the following error message:
Cannot connect the phonebook entry.
Error 756: The connection is already being dialed.
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RESOLUTION

To work around this problem, restart your computer.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft BackOffice Server 2000
  • Microsoft Small Business Server 2000 Standard Edition
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Keywords: 
kberrmsg kbprb KB259580
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