Document is displayed in black when you move a shape or a chart in Word 2010, Excel 2010, or PowerPoint 2010 in an RDP session

Article translations Article translations
Article ID: 2596557 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario:
  • You start Microsoft Word 2010, Excel 2010, or PowerPoint 2010 in a Remote Desktop Protocol (RDP) session.
  • The color depth of the RDP session is set to 8-bit.
  • You insert a shape or a chart into a document.
  • You move the shape or the chart in the document.
In this scenario, the document is displayed in black. Therefore, it is difficult for you to move the shape or the chart to a specific location in the document.

RESOLUTION

To resolve this issue, apply the following update:
2596500 Description of the Office 2010 hotfix package (Oart-x-none.msp): October 25, 2011


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2596557 - Last Review: February 8, 2012 - Revision: 3.0
APPLIES TO
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Starter 2010
Keywords: 
kbqfe kbsurveynew kbexpertisebeginner kbhotfixallversions KB2596557

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com