Description of the Office 2010 hotfix package (Mso-x-none.msp, Msores-x-none.msp): February 28, 2012

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Article ID: 2597941 - View products that this article applies to.
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SUMMARY

This article describes the Microsoft Office 2010 issues that are fixed in the Office 2010 hotfix package that is dated February 28, 2012.

INTRODUCTION

Issues that this hotfix package fixes

  • Assume that you create a Microsoft Word 2010 document that contains many pages (for example, 8,000 pages). You save the document as a .pdf or.xps document. In this situation, the number of GDI objects for the Winword.exe process in Windows Task Manager increases to 9,999. Additionally, you may encounter the following issues:
    • If the save process fails, you receive the following error message:
      • Word has encountered a problem.
    • After you close the previous error message, you receive the following error message:
      • There is a problem saving the file. Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
    • If the save process succeeds, you experience one of the following issues:
      • You receive the following error message:
        Not enough memory or disk space. Word cannot display the selected font.
      • You experience screen redraw issues. For example, some ribbon tabs are not displayed, some dialog boxes are empty, some windows are not drawn, or some windows are partly redrawn and overlap one another.
      • Word 2010 stops responding.
      • Word 2010 crashes.

  • When you try to apply a Digital Rights Management (DRM) template to restrict permission to an Office 2010 file in an Active Directory Rights Management Services (AD RMS) environment, you receive the following error message:
    An unexpected error has occurred while trying to restrict permission to your document. Contact your administrator for assistance.
    This issue occurs when the following conditions are true:
    • You apply hotfix 2584066 on the computer.
    • The text ":443" appears in the URL of the service connection point (SCP) for AD RMS.

  • Consider the following scenario:
    • The default My Documents folder is not located on the same drive as where Windows is installed. For example, if Windows is installed on drive C, the default My Documents folder would not be located on drive C.
    • You open an Excel workbook from an email message attachment in Outlook 2010.
    • You use Excel 2010 to open a second Excel workbook. This workbook is located on the same drive as where Windows is installed (in this example, this workbook is located on drive C).
    In this scenario, the second Excel workbook is opened in Protected View. Additionally, you receive the following warning message:
    This file originated from an Internet location and might be unsafe. Click for more details.
  • Consider the following scenario:
    • You create a site content type in a Microsoft Office SharePoint Server 2010 site.
    • You add a Title column or a Subject column to the site content type from an existing site column, and both are set as required columns.
    • You apply the site content type to a document library.
    • You open a certain document in the document library by using Word 2010, PowerPoint 2010, or Excel 2010.
    In this scenario, the Title field or the Subject field in the Document Information Panel is not displayed as a required field that should be tagged with a red asterisk (*).

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix package, you must have Office 2010 or Office 2010 Service Pack 1 (SP1) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2510690 List of all Office 2010 SP1 packages

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86

Download information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Office2010-kb2597941-fullfile-x86-glb.exe14.0.6117.500020,639,8649-Feb-1221:34

Microsoft Windows Installer .msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mso-x-none.mspNot Applicable9,489,9209-Feb-129:15
Msores-x-none.mspNot Applicable11,587,5849-Feb-129:15

Mso-x-none.msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mso.dll.x8614.0.6117.500018,618,1689-Feb-120:14

Msores-x-none.msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Msores.dll14.0.6116.500072,524,60017-Jan-1219:24

x64

Download information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Office2010-kb2597941-fullfile-x64-glb.exe14.0.6117.500041,484,4649-Feb-1219:17

Microsoft Windows Installer .msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mso-x-none.mspNot Applicable19,679,2329-Feb-129:12
Msores-x-none.mspNot Applicable21,931,0089-Feb-129:12

Mso-x-none.msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mso.dll.x6414.0.6117.500025,219,3849-Feb-120:34
Mso.dll.x8614.0.6117.500018,618,1689-Feb-120:14

Msores-x-none.msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Msores.dll14.0.6116.500072,524,60017-Jan-1219:46
Msores.dll.x8614.0.6116.500072,524,60017-Jan-1219:24

REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2597941 - Last Review: March 27, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Office Home and Student 2010
  • Microsoft Office Home and Business 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Starter 2010
Keywords: 
kbqfe kbsurveynew kbexpertiseinter kbhotfixrollup kbhotfixserver kbautohotfix kbhotfixallversions KB2597941

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