Article ID: 2598312 - View products that this article applies to.
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Symptoms

Assume that you print multiple copies of a document in Microsoft Word 2010. Then, you print one copy of the document. In this situation, the number of copies (the dmCopies member) that is sent to the DEVMODE data structure of the printer is incorrect.

Resolution

To resolve this issue, apply the following update:

2598267 Description of the Word 2010 hotfix package (Word-x-none.msp): April 24, 2012

Registry key information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.

Fix it for me



To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50904


Notes
  • Before you install this Fix it solution, install the hotfix that is described in Microsoft Knowledge Base (KB) article 2598267.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

After you install the hotfix package, follow these steps to enable the hotfix:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then select the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Options
  3. On the Edit menu, point to New, and then click DWORD (32-bit) value.
  4. Type ForceSetCopyCount, and then press Enter.
  5. In the Details pane, right-click ForceSetCopyCount, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Exit Registry Editor.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2598312 - Last Review: August 14, 2012 - Revision: 4.0
Applies to
  • Microsoft Word 2010
Keywords: 
kbqfe kbsurveynew kbexpertisebeginner kbfixme kbmsifixme KB2598312

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