When you configure Outlook 2010 by using a profile to connect to multiple Microsoft Office 365 email accounts, you may experience connection delays or failures on one of the accounts. When you select a folder in that account, the Outlook status bar displays "Trying to connect" or Disconnected."
Assume that a mailbox that contains multi-profile configurations is migrated from Microsoft Exchange Server On-Premises to Microsoft Exchange Online. You log on the mailbox and then create an offline folder (.ost) file. You open the .ost file in Outlook 2010. In this situation, you cannot open the file, and you receive the following error message:
File access is denied. You do not have the permission required to access the file FilePath.
When you add a multivalued list to the Email Address tab of a user template by using the Details Templates Editor in Microsoft Exchange Server, each email address in the offline address book in Outlook 2010 is shown two times.
Assume that the AutoArchive function is disabled by an Exchange policy. However, the AutoArchive function still works, and some items are moved to a .pst file in Outlook 2010.
Assume that a user is not mail-enabled in a distribution list. When you expand the distribution list and then rest the mouse pointer on the user in a message item in Outlook 2010, Outlook crashes.
When you try to search an online account in the instant search box in Outlook 2010, Outlook continues to be in searching status, and no search results are returned.
When your distinguished name contains a slash mark (/) character, you cannot configure Outlook profiles by using the Account Settings wizard.
Assume that your computer resumes from hibernation. When you switch to the Calendar folder in Outlook 2010, it takes 30 seconds to 1 minute until the calendar appointments are loaded and displayed.
Assume that the first day of week is not Sunday in the Outlook Options dialog box in Outlook 2010. When you print the calendar in monthly style, not all days are printed. For example, you set Monday as the first day of week under the Calendar tab in the Outlook Options dialog box. When you print the calendar of April 2012 or of July 2012 in monthly style, April 1 or July 1 is not printed.
Assume that you link a contact to an appointment or to a meeting request. When you open the Activities page of the contact in Outlook 2010, the appointment or the meeting request is not displayed in the page.
Assume that your computer is in non-English format. You install a different Microsoft Office Language Interface Pack (LIP) on the computer. You open or create a message in Outlook 2010. In this situation, an error message prompts you that custom actions cannot be installed and objects cannot be found. For example, you select Spanish (Spain) under the format tab in the Region and Language dialog box. Then, you install an LIP for Catalan. You set the display language and the default editing language to Catalan in Outlook 2010. You open or create a message. In this situation, you receive the following error message in Catalan:
No s'han pogut install.lar les accions personalitzades. No s'ha trobat l'objecte.
Assume that you create an appointment by using a Microsoft Exchange Web Services (EWS) application in a Microsoft Exchange Server 2007 environment. When you open or delete the appointment in Outlook 2010, Outlook crashes.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
You must have Microsoft Office 2010 or Microsoft Office 2010 Service Pack 1 installed to apply this hotfix package. For more information about Office 2010 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
To use one of the hotfixes in this package, you do not have to make any changes to the registry.
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.