Internet Explorer 9 become unresponsive when you click the “Click here to view certificate properties” link of a client certificate

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Article ID: 2598670 - View products that this article applies to.
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Consider the following scenario. You are using Internet Explorer 9 on a Windows 7 machine to connect to a web site that require client certificates. The web site resides in an Internet Explorer security zone that does not have protected mode enabled. When you browse to the site you are prompted with a dialogue box to choose a client certificate to send to the website. If you click the “Click here to view certificate properties” link in the Confirm Certificate or the Select Certificate Windows Security dialogs, Internet Explorer becomes unresponsive. 


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article, and is currently investigating the problem further. More details will be published in this article once they become available.


To work around this problem, enable Protected Mode for the zone that the web site belongs to. To do so, follow these steps:

  1. Launch Internet Explorer 9, and then connect to the web site which requires a client certificate. 
  2. elect a valid client certificate and click OK when the Confirm Certificate (or Select Certificate) Windows Security dialog is shown. IMPORTANT: Do not select the Click here to view certificate properties link in this dialog.
  3. Press the Alt key to show Internet Explorer’s menu bar, and then click File –> Properties menu.
  4. Note down the zone name which is displayed in the Zone: area in the Properties dialog.
  5. Click OK to close the Properties dialog.
  6. Click Start, type Internet Options in the Start Search box, and then click Internet Options in the Programs list.
  7. Click the Security tab, and then click the zone name that you noted down above. 
  8. Click to enable the Enabled Protected Mode (requires restarting Internet Explorer) check box, and then click OK.
  9. Restart Internet Explorer.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.


Article ID: 2598670 - Last Review: September 15, 2011 - Revision: 4.0
  • Windows Internet Explorer 9, when used with:
    • Windows 7 Service Pack 1
kbtshoot kbexpertiseinter KB2598670

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