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Problems with chat, contact syncing, and text message backup on Windows Phone with a Live@edu account
Article ID: 2599552 - View products that this article applies to.
NoticeThe services or features discussed in this article may not be available in your region. Please review the Windows Phone Feature and service availability (http://www.windowsphone.com/en-us/how-to/wp8/basics/feature-and-service-availability)
(http://www.windowsphone.com/en-us/how-to/wp8/basics/feature-and-service-availability)website for details on the services and features available in your region.
You may experience one or more of the following symptoms:
This happens when your phone's primary Microsoft account (formerly Windows Live ID) is a Live@edu account.
Windows Phone uses your Microsoft account to communicate with services such as Messenger, Twitter, and LinkedIn. But Live@edu accounts can't sync contacts to Windows Phone. And because the experiences listed in this article's Symptoms section depend on accessing your contacts or other services for them to work correctly, this means some functions like chat, contact syncing, or text message backup won't work if you're using a Live@edu account.
Note Windows Phone communicates directly with Facebook to retrieve contacts (instead of going through your Microsoft account like it does for Twitter and LinkedIn). This means that Facebook features such as Facebook chat and being able to see your friends in the People Hub will work as usual.
At the moment, there are no solutions for Live@edu accounts with these symptoms. However, your Live@edu account may be migrated to Office 365 for education in the future. An Office 365 for education account will not experience the same limitations. For more information on whether or not your Live@edu account will be migrated, contact your Live@edu email administrators.
To learn more, read Live@edu Upgrade to Office 365 for education on the Microsoft Office 365 wiki. (This site not available in all languages.)
To change the primary Microsoft account that you use to access these features, you will have to reset your phone to its original factory settings, and then sign in with a new Microsoft account.
To learn more, the following articles: