Article ID: 259990 - Last Review: January 27, 2007 - Revision: 1.5

No Sound from DVD After Clean Windows Me Install on Dell Inspiron 7000

This article was previously published under Q259990
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SYMPTOMS

After you perform a "clean" installation of Windows Millennium Edition (Me) on a Dell Inspiron 7000 computer that has a DVD drive and a Luxsonor DVD decoder card, you may not hear sound from a DVD movie even though the driver for the decoder card is installed and all other system sounds work.

A "clean" installation of Windows means either installing Windows on a blank hard disk, or installing Windows in a folder other than the folder in which an existing version of Windows is installed.

Related Information:

Music and sound help with Windows 7 (http://windows.microsoft.com/en-us/windows7/help/music-sound)
No audio in Windows Vista (http://support.microsoft.com/gp/no_sound)
No audio device error message in Windows Vista (http://support.microsoft.com/gp/no_sound)
Sound problems in Windows XP (http://support.microsoft.com/kb/307918)

CAUSE

The default Windows Driver Model (WDM) audio driver that is included with Windows Me does not support DVD audio.

RESOLUTION

Download and install the latest audio driver for the computer from the Dell Support Web site (http://support.dell.com (http://support.dell.com) ), even though the driver may be older than the driver that is included with Windows Me.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

APPLIES TO
  • Microsoft Windows Millennium Edition
Keywords: 
kbhardware kbprb kbprod2web kbsound KB259990
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
 

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