Article ID: 260156 - View products that this article applies to.
This article was previously published under Q260156
When you attempt to gain access to a File Transfer Protocol (FTP) server and the Enable folder view for FTP sites option is enabled, your screen may stay blank or you may receive the following error message:
If the Enable folder view for FTP sites option is not enabled, you receive a "Page cannot be displayed" error message.
FTP Folder Error: Windows cannot access this folder. Make sure you typed the filename correctly and that you have permission to access the folder.
Details: The server name or address could not be resolved.
This behavior occurs if your password contains a reserved character.
To work around this behavior, use accepted symbols in your password. Examples of accepted symbols include a back slash (\), question mark (?), or ampersand (&).
Note Examples of reserved characters include the at sign (@), colon (:), percent sign (%), or forward slash (/).
If you connect to a computer using FTP with the ftp://username@computername format, Microsoft Internet Explorer prompts you for a password and the following dialog box is displayed:
After you log on, you can return to this FTP server easily by adding it to your Favorites.
Login As: Could not login to the FTP server with the user name and password specified.
FTP Server: Server Name User Name: User Name Password: Password
After you type your password, Internet Explorer transforms the above statement into the ftp://username:password@computername format and you are connected to the FTP server.
If your password contains an accepted symbol and you try to connect to ftp://username@computername, Internet Explorer prompts you for a password as it did before. However, if you provide a password or a username that contains a reserved character, incorrect credentials are passed and you receive the FTP folder error message.
To enable folder view for FTP sites, use the following steps: