Article ID: 260283 - View products that this article applies to.
This article was previously published under Q260283
In some cases, when you perform certain actions, you may receive the following error message:
where filename is the name of the program that you are attempting to start.
filename - Ordinal not found.
The ordinal 414 could not be located in the dynamic link library (COMCTL32.DLL)
This error message has been reported to occur in the following cases:
Case 1When you click Help in a program.
For example, when you click either Microsoft Word Help on the Help menu or click Microsoft Word Help on the Standard toolbar.
Case 2When you attempt to start the Microsoft Software Development Network (MSDN) Library.
Case 3After you customize Outlook Today and restart Microsoft Outlook 2000.
Case 4When you try to start Microsoft Internet Explorer 5. This problem may also occur when you try to install Microsoft Internet Explorer 5.
These problems can occur when an earlier version of the Comctl32.dll file is installed on your computer.
To correct these problems, update the Comctl32.dll file to a later version by using one of the following methods:
Method 1: Download and Install the Latest Version of Microsoft Internet ExplorerTo update your version of Microsoft Internet Explorer, do one of the following:
Method 2: Copy the Comctl32.dll File from Another ComputerCopy the Comctl32.dll file version 5.8 or later from a different computer of the same operating system (OS) to the computer that is experiencing any of the problems listed in the "Symptoms" section of this article.
To determine the version of the Comctl32.dll file that is installed on your computer, follow these steps:
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.