Article ID: 2604282 - View products that this article applies to.
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PROBLEM

The Microsoft Junk Email Reporting Add-in for Microsoft Office Outlook is installed on the computer. However, the add-in doesn't appear in Outlook.

CAUSE

This issue may occur if a conflict with a plug-in or an add-in causes the Junk Email Reporting Add-in to become disabled.

SOLUTION

To resolve this issue, make sure that the Junk Email Reporting Add-in is enabled. To do this, use one of the following procedures, depending on your version of Outlook.

Outlook 2013 and Outlook 2010

  1. On the File menu, click Options, and then click Add-Ins.
  2. In the Manage list box, make sure that COM Add-ins is selected, and then click Go.
  3. Click to select the Microsoft Junk E-mail Reporting Add-in check box.
  4. Click OK.
  5. Restart Outlook.

Outlook 2007

  1. On the Help menu, click Disabled Items.
  2. Select Junk E-mail Reporting Add-in.
  3. Click Enable.
  4. Restart Outlook.

MORE INFORMATION

For more information about how to install or uninstall the Junk Email Reporting Add-in for Microsoft Office Outlook, see Install and Uninstall the Junk Email Reporting Add-in for Microsoft Office Outlook.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2604282 - Last Review: August 27, 2014 - Revision: 10.0
Applies to
  • Microsoft Exchange Online
  • Microsoft Exchange Online Protection
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
  • Microsoft Office Outlook 2007
Keywords: 
o365 o365a o365e o365p o365m o365022013 KB2604282

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