Multi-homed RIS server may not answer all PXE clients

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Article ID: 260521 - View products that this article applies to.
This article was previously published under Q260521
This article has been archived. It is offered "as is" and will no longer be updated.
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SYMPTOMS

A multi-homed Remote Installation Service (RIS) server that is configured with two or more network adapters may not answer all clients. A Pre-Boot Execution Environment (PXE) client may display an error message similar to:
No Reply from a server...
Depending on the client in use, the error message may differ.

CAUSE

This behavior occurs because the RIS server believes that it is not authorized to service clients even though Dynamic Host Configuration Protocol (DHCP) is running and the DHCP server has been authorized by using the DHCP Management snap-in.

Note that running RIS on computers that are multi-homed require that DHCP also be running on the same computer with defined, active scopes. Servers that have more that one IP address bound to a single Network Adapter qualify as multi-homed and will exhibit the behavior listed in this KB article.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack

Note We do not recommend that you run the RIS service on a multi-homed server. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891372 A multi-homed RIS server may not answer all clients, and you may receive an error message on PXE clients that are running Windows Server 2003 or Windows 2000

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows 2000 Service Pack 1.

MORE INFORMATION

For more information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the following article number to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Properties

Article ID: 260521 - Last Review: October 20, 2013 - Revision: 4.2
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbwin2000sp1fix kbhotfixserver kbqfe KB260521

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