XADM: Third-Party Backup Program May Stop Working After Applying Fix

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Article ID: 260695
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Symptoms

Third-party backup programs may stop working correctly after you apply the fixes that are described in the following Microsoft Knowledge Base article:
254682 XADM: Exchange Server 5.5 Post-SP3 Database Engine Fixes Available
Software that may be affected includes the backup software from Legato. In the Legato software, a backup operator may notice that the backup never finishes and times out after an extended period of time (possibly several hours).

Resolution

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

Workaround

To work around this issue, remove the fixes that are described in the following Microsoft Knowledge Base article:
254682 XADM: Exchange Server 5.5 Post-SP3 Database Engine Fixes Available

Status

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

Properties

Article ID: 260695 - Last Review: November 2, 2013 - Revision: 4.0
Keywords: 
kbnosurvey kbarchive kbHotfixServer kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix KB260695

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