An Office 365 user or an Office 365 administrator forgot his or her password

Article ID: 2606983 - View products that this article applies to.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
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PROBLEM

An Office 365 user or admin forgot his or her password and can’t sign in to Office 365.
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SOLUTION

To fix this issue, do one of the following:
  • If you're an Office 365 user, ask the admin at your company to reset your password.
  • If you're an Office 365 admin, you can try to reset your own password if you had already set up an alternate email address and a mobile phone number. For more info about how to reset your admin password, go to one of the following Microsoft websites:
    • Office 365 pre-upgrade:
      • If you have Office 365 for enterprises (pre-upgrade): Reset your administrator password
        (http://onlinehelp.microsoft.com/en-us/office365-enterprises/hh143503.aspx)
      • If you have Office 365 for small businesses (pre-upgrade): Reset your administrator password
        (http://onlinehelp.microsoft.com/en-us/Office365-smallbusinesses/gg192871.aspx)
  • If you're an Office 365 admin and your company has several Office 365 admins, ask another admin to reset your password.
  • If you're the only Office 365 admin at your company or if no other admins at your company are available, contact Support
    (https://portal.microsoftonline.com/Support/NewSignupServiceRequest.aspx?RequestType=PasswordReset)
    to reset your password.

    Note When you submit your request to Support, include your name, telephone number and email address so that Support knows how to contact you.
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MORE INFORMATION

To learn more about how to reset a password in Office 365, go to one of the following Microsoft websites:
  • Office 365: Reset a user's password
    (http://office.microsoft.com/redir/HA102816058.aspx)
  • Office 365 (pre-upgrade):
    • If you have Office 365 for enterprises (pre-upgrade): Reset a user's password
      (http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff637609.aspx)
    • If you have Office 365 for small businesses (pre-upgrade): Reset a user's password
      (http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/ff637553.aspx)
To learn more about how to change a password in Office 365, go to one of the following Microsoft websites:
  • Office 365: Change your password
    (http://office.microsoft.com/redir/HA102816057.aspx)
  • Office 365 pre-upgrade:
    • If you have Office 365 for enterprises (pre-upgrade): Change your password
      (http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff637578.aspx)
    • If you have Office 365 for small businesses (pre-upgrade): Change your password
      (http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/ff637529.aspx)
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Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2606983 - Last Review: May 31, 2013 - Revision: 15.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365
Keywords: 
o365 o365a o365e o365p o365m o365062011 pre-upgrade o365022013 after upgrade KB2606983
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