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OFF2000: Desktop May Not Be Displayed Correctly on Restart After Setup

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Article ID:260825
Last Review:January 27, 2007
Revision:1.4
This article was previously published under Q260825
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the Microsoft Windows Registry
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you restart your computer after you install Microsoft Office 2000 successfully or apply the Microsoft Office 2000 SR-1 Update, your Microsoft Windows Desktop icons, Start button, and taskbar may not appear. Microsoft Windows may stop responding.

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CAUSE

This problem can occur if your computer is infected with the Pretty Park virus.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


To verify that the virus is on the computer, check the following registry key:
HKEY_LOCAL_MACHINE\Software\CLASSES\exefile\shell\open\command

If the Data string displays the following, the computer is infected with the Pretty Park virus:
FILES32.VXD "%1" %*

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RESOLUTION

To resolve this issue, follow the steps listed on the following Web page:
http://vil.mcafee.com/dispVirus.asp?virus_k=10175 (http://vil.mcafee.com/dispVirus.asp?virus_k=10175)
For additional information about computer viruses, click the article number below to view the article in the Microsoft Knowledge Base:
129972 (http://support.microsoft.com/kb/129972/EN-US/) Description of Computer Viruses

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MORE INFORMATION

For additional information about the Pretty Park virus, click the article number below to view the article in the Microsoft Knowledge Base:
250931 (http://support.microsoft.com/kb/250931/EN-US/) You Are Unable to Start a Program with an .exe File Extension

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APPLIES TO
•Microsoft Office 2000 Premium Edition
•Microsoft Office 2000 Professional Edition
•Microsoft Office 2000 Standard Edition
•Microsoft Office 2000 Small Business Edition
•Microsoft Office 2000 Developer Edition
•Microsoft Access 2000 Standard Edition
•Microsoft Excel 2000 Standard Edition
•Microsoft FrontPage 2000 Standard Edition
•Microsoft Outlook 2000 Standard Edition
•Microsoft PowerPoint 2000 Standard Edition
•Microsoft Word 2000 Standard Edition

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Keywords: 
kbprb KB260825

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