The BITS Compact Server service randomly stops responding under high stress in Windows Server 2008 R2 or in Windows Server 2008 SP2

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Article ID: 2608408 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You install the Background Intelligent Transfer Service (BITS) Compact Server feature on a computer that is running Windows Server 2008 R2 or in Windows Server 2008 Service Pack 2 (SP2).
  • You create a URL group on the BITS Compact Server.
  • You delete the URL group. At the same time, a request is sent to the URL group.
  • The BITS Compact Server is under high stress.
In this scenario, the BITS Compact Server service randomly stops responding.

Cause

This issue occurs because of a deadlock situation within the BITS Compact Server service.

Resolution

To resolve this issue, install the following hotfix package on the affected Windows Server 2008 R2-based computer.

Note After you install the hotfix on the affected Windows Server 2008 SP2-based computer, the hotfix also installs Windows PowerShell or Windows Remote Management (WinRM) 2.0 if it is not installed.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008 SP2
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Bitscompactserver.mofNot applicable2,25305-Nov-201023:03Not applicable
Lightweightserver.dll6.0.6002.2272096,25622-Sep-201105:43x86
Winrm.cmdNot applicable3505-Nov-201023:35Not applicable
Winrm.vbsNot applicable201,18405-Nov-201023:35Not applicable
Wsmanconfig_schema.xmlNot applicable4,67505-Nov-201023:35Not applicable
Wsmanhttpconfig.exe6.0.6002.22720245,76022-Sep-201105:47x86
Wsmanmigrationplugin.dll6.0.6002.22720251,90422-Sep-201110:12x86
Wsmauto.dll6.0.6002.22720144,89622-Sep-201110:12x86
Wsmauto.mofNot applicable4,43005-Nov-201023:35Not applicable
Wsmplpxy.dll6.0.6002.227209,72822-Sep-201105:47x86
Wsmprovhost.exe6.0.6002.2272012,28822-Sep-201105:47x86
Wsmpty.xslNot applicable1,55905-Nov-201023:35Not applicable
Wsmres.dll6.0.6002.2272054,27222-Sep-201105:46x86
Wsmsvc.dll6.0.6002.227201,178,11222-Sep-201110:12x86
Wsmtxt.xslNot applicable2,42605-Nov-201023:35Not applicable
Wsmwmipl.dll6.0.6002.22720214,01622-Sep-201110:12x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Bitscompactserver.mofNot applicable2,25305-Nov-201023:04Not applicable
Lightweightserver.dll6.0.6002.22720134,65622-Sep-201109:08x64
Winrm.cmdNot applicable3505-Nov-201023:36Not applicable
Winrm.vbsNot applicable201,18405-Nov-201023:36Not applicable
Wsmanconfig_schema.xmlNot applicable4,67505-Nov-201023:36Not applicable
Wsmanhttpconfig.exe6.0.6002.22720348,16022-Sep-201109:12x64
Wsmanmigrationplugin.dll6.0.6002.22720352,25622-Sep-201114:10x64
Wsmauto.dll6.0.6002.22720180,22422-Sep-201114:10x64
Wsmauto.mofNot applicable4,43005-Nov-201023:36Not applicable
Wsmplpxy.dll6.0.6002.2272012,28822-Sep-201109:12x64
Wsmprovhost.exe6.0.6002.2272013,82422-Sep-201109:12x64
Wsmpty.xslNot applicable1,55905-Nov-201023:36Not applicable
Wsmres.dll6.0.6002.2272054,27222-Sep-201109:11x64
Wsmsvc.dll6.0.6002.227202,046,46422-Sep-201114:10x64
Wsmtxt.xslNot applicable2,42605-Nov-201023:36Not applicable
Wsmwmipl.dll6.0.6002.22720310,78422-Sep-201114:10x64
Bitscompactserver.mofNot applicable2,25305-Nov-201023:03Not applicable
Winrm.cmdNot applicable3505-Nov-201023:35Not applicable
Winrm.vbsNot applicable201,18405-Nov-201023:35Not applicable
Wsmanconfig_schema.xmlNot applicable4,67505-Nov-201023:35Not applicable
Wsmanhttpconfig.exe6.0.6002.22720245,76022-Sep-201105:47x86
Wsmanmigrationplugin.dll6.0.6002.22720251,90422-Sep-201110:12x86
Wsmauto.dll6.0.6002.22720144,89622-Sep-201110:12x86
Wsmauto.mofNot applicable4,43005-Nov-201023:35Not applicable
Wsmplpxy.dll6.0.6002.227209,72822-Sep-201105:47x86
Wsmprovhost.exe6.0.6002.2272012,28822-Sep-201105:47x86
Wsmpty.xslNot applicable1,55905-Nov-201023:35Not applicable
Wsmres.dll6.0.6002.2272054,27222-Sep-201105:46x86
Wsmsvc.dll6.0.6002.227201,178,11222-Sep-201110:12x86
Wsmtxt.xslNot applicable2,42605-Nov-201023:35Not applicable
Wsmwmipl.dll6.0.6002.22720214,01622-Sep-201110:12x86
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Bitscompactserver.mofNot applicable2,25310-Jun-200920:52Not applicable
Lightweightserver.dll6.1.7600.21039136,70430-Aug-201105:39x64
Bitscompactserver.mofNot applicable2,25310-Jun-200920:52Not applicable
Lightweightserver.dll6.1.7601.21804137,21630-Aug-201106:37x64
Bitscompactserver.mofNot applicable2,25322-Jul-200923:18Not applicable
Bitscompactserver.mofNot applicable2,25312-Nov-201023:57Not applicable
For all supported IA-64–based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Bitscompactserver.mofNot applicable2,25310-Jun-200920:58Not applicable
Lightweightserver.dll6.1.7600.21039282,11230-Aug-201104:37IA-64
Bitscompactserver.mofNot applicable2,25310-Jun-200920:58Not applicable
Lightweightserver.dll6.1.7601.21804282,62430-Aug-201104:11IA-64
Bitscompactserver.mofNot applicable2,25322-Jul-200923:18Not applicable
Bitscompactserver.mofNot applicable2,25312-Nov-201023:57Not applicable

Workaround

To work around this issue, you have to end the Svchost.exe process that hosts the BITS Compact Server service.

Note Ending the Svchost.exe process also ends other services that run within the same Svchost.exe process. You can run the tasklist -svc command at a command prompt to check which services share the same Svchost.exe process with the BITS Compact Server service.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about BITS Compact Server, visit the following Microsoft website:
General information about BITS Compact Server
For more information about BITS Compact Server Remote Management, visit the following Microsoft website:
General information about BITS Compact Server Remote Management

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,033
Date (UTC)22-Sep-2011
Time (UTC)19:33
PlatformNot applicable
File nameX86_34aeb4ffae35f65372325a7d717ea483_31bf3856ad364e35_7.0.6002.22720_none_968820d5ffba2143.manifest
File versionNot applicable
File size705
Date (UTC)22-Sep-2011
Time (UTC)19:33
PlatformNot applicable
File nameX86_394e86288599b4865af1aa5f0e901c45_31bf3856ad364e35_7.0.6002.22720_none_6066c0a3ea91d542.manifest
File versionNot applicable
File size720
Date (UTC)22-Sep-2011
Time (UTC)19:33
PlatformNot applicable
File nameX86_microsoft-windows-lightweightserver_31bf3856ad364e35_7.0.6002.22720_none_2fea6e1762a8d2db.manifest
File versionNot applicable
File size20,662
Date (UTC)22-Sep-2011
Time (UTC)11:15
PlatformNot applicable
File nameX86_microsoft-windows-w..for-management-core_31bf3856ad364e35_7.0.6002.22720_none_be3071964e428853.manifest
File versionNot applicable
File size189,962
Date (UTC)22-Sep-2011
Time (UTC)11:20
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_73a84508d1a66239316f524786f79c59_31bf3856ad364e35_7.0.6002.22720_none_f60f1343766666c6.manifest
File versionNot applicable
File size1,060
Date (UTC)22-Sep-2011
Time (UTC)20:15
PlatformNot applicable
File nameAmd64_e769ec21081e9dfeb52f04f5607e7d3e_31bf3856ad364e35_7.0.6002.22720_none_7d360963245a4550.manifest
File versionNot applicable
File size1,090
Date (UTC)22-Sep-2011
Time (UTC)20:15
PlatformNot applicable
File nameAmd64_microsoft-windows-lightweightserver_31bf3856ad364e35_7.0.6002.22720_none_8c09099b1b064411.manifest
File versionNot applicable
File size20,688
Date (UTC)22-Sep-2011
Time (UTC)15:13
PlatformNot applicable
File nameAmd64_microsoft-windows-w..for-management-core_31bf3856ad364e35_7.0.6002.22720_none_1a4f0d1a069ff989.manifest
File versionNot applicable
File size190,002
Date (UTC)22-Sep-2011
Time (UTC)15:19
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,047
Date (UTC)22-Sep-2011
Time (UTC)20:15
PlatformNot applicable
File nameWow64_microsoft-windows-lightweightserver_31bf3856ad364e35_7.0.6002.22720_none_965db3ed4f67060c.manifest
File versionNot applicable
File size14,462
Date (UTC)22-Sep-2011
Time (UTC)10:41
PlatformNot applicable
File nameWow64_microsoft-windows-w..for-management-core_31bf3856ad364e35_7.0.6002.22720_none_24a3b76c3b00bb84.manifest
File versionNot applicable
File size181,351
Date (UTC)22-Sep-2011
Time (UTC)10:42
PlatformNot applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_d68a40de79600022a56b4cd33ec9f545_31bf3856ad364e35_6.1.7601.21804_none_7c4c1be1999e067f.manifest
File versionNot applicable
File size1,060
Date (UTC)31-Aug-2011
Time (UTC)06:56
PlatformNot applicable
File nameAmd64_ee044e6c8deeba7eacb2e326ecc787d3_31bf3856ad364e35_6.1.7600.21039_none_9a16625d67eec697.manifest
File versionNot applicable
File size1,060
Date (UTC)31-Aug-2011
Time (UTC)06:56
PlatformNot applicable
File nameAmd64_microsoft-windows-lightweightserver_31bf3856ad364e35_6.1.7600.21039_none_98d7f2b6f410bbfa.manifest
File versionNot applicable
File size17,739
Date (UTC)30-Aug-2011
Time (UTC)06:06
PlatformNot applicable
File nameAmd64_microsoft-windows-lightweightserver_31bf3856ad364e35_6.1.7601.21804_none_9ad9e7d2f1231f45.manifest
File versionNot applicable
File size17,739
Date (UTC)30-Aug-2011
Time (UTC)07:40
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,945
Date (UTC)31-Aug-2011
Time (UTC)06:56
PlatformNot applicable
File nameWow64_microsoft-windows-lightweightserver_31bf3856ad364e35_6.1.7600.21039_none_a32c9d0928717df5.manifest
File versionNot applicable
File size14,959
Date (UTC)30-Aug-2011
Time (UTC)04:58
PlatformNot applicable
File nameWow64_microsoft-windows-lightweightserver_31bf3856ad364e35_6.1.7601.21804_none_a52e92252583e140.manifest
File versionNot applicable
File size14,959
Date (UTC)30-Aug-2011
Time (UTC)06:34
PlatformNot applicable
Additional files for all supported IA-64–based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_2838491fca828922c3352059eb5d3453_31bf3856ad364e35_6.1.7601.21804_none_f428756e32195014.manifest
File versionNot applicable
File size1,058
Date (UTC)31-Aug-2011
Time (UTC)06:55
PlatformNot applicable
File nameIa64_afeccb9baccbfbdbaf53afb96cd3b03b_31bf3856ad364e35_6.1.7600.21039_none_2677ac728b7da6c6.manifest
File versionNot applicable
File size1,058
Date (UTC)31-Aug-2011
Time (UTC)06:55
PlatformNot applicable
File nameIa64_microsoft-windows-lightweightserver_31bf3856ad364e35_6.1.7600.21039_none_3cbafb293bb153c0.manifest
File versionNot applicable
File size17,737
Date (UTC)30-Aug-2011
Time (UTC)05:59
PlatformNot applicable
File nameIa64_microsoft-windows-lightweightserver_31bf3856ad364e35_6.1.7601.21804_none_3ebcf04538c3b70b.manifest
File versionNot applicable
File size17,737
Date (UTC)30-Aug-2011
Time (UTC)07:17
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,939
Date (UTC)31-Aug-2011
Time (UTC)06:56
PlatformNot applicable
File nameWow64_microsoft-windows-lightweightserver_31bf3856ad364e35_6.1.7600.21039_none_a32c9d0928717df5.manifest
File versionNot applicable
File size14,959
Date (UTC)30-Aug-2011
Time (UTC)04:58
PlatformNot applicable
File nameWow64_microsoft-windows-lightweightserver_31bf3856ad364e35_6.1.7601.21804_none_a52e92252583e140.manifest
File versionNot applicable
File size14,959
Date (UTC)30-Aug-2011
Time (UTC)06:34
PlatformNot applicable

Properties

Article ID: 2608408 - Last Review: December 28, 2012 - Revision: 3.0
Applies to
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Web Server 2008 R2
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Standard without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2608408

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