File downloads may not complete as expected when delaying the Save As confirmation in Internet Explorer 7 and Internet Explorer 8

Article ID: 2608561 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You use Internet Explorer 7 or Internet Explorer 8 to download a file. When the Save As... dialogue box prompts you to specify the save options, you delay the pressing of the Save or Save As... buttons for a few minutes. When the file is eventually saved, it will appear to be corrupt and unable to be opened.


CAUSE

When the Save As... dialogue is not acted on in a timely manner, the Web Server or Proxy Server where the file is being downloaded from considers the connection from Internet Explorer as an inactive session, and begins to time out the connected port. By the time the user clicks the Save or Save As buttons, the session timeout has already expired. This causes the connection to be closed (either by Internet Explorer or by the Web/Proxy server, depending on the configured timeout values) and causes Internet Explorer to close the session and save the partially downloaded file to disk. 


RESOLUTION

To resolve this problem, choose one of the following options:
  1. Upgrade to Internet Explorer 9. This problem does not occur with Internet Explorer 9, which also has a feature to pause and resume downloads.
  2. Take action on the file download dialogue box before the timeout expires.


Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2608561 - Last Review: September 2, 2011 - Revision: 4.0
APPLIES TO
  • Windows Internet Explorer 7
  • Windows Internet Explorer 8
Keywords: 
KB2608561

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