Article ID: 260914 - View products that this article applies to.
This article was previously published under Q260914
If the Exchange Enterprise Servers, Exchange Services, and Exchange Domain Servers groups are not in the user container when you run the setup command, Setup may not work, and you may receive the following error message:
If you move the Exchange Enterprise Servers, Exchange Services, and Exchange Domain Servers groups back to the user container and then retry the domainprep command, Setup is completed successfully.
The Exchange Enterprise Servers and Exchange Domain Servers groups are created when you run the domainprep command to prepare a domain for the installation of Microsoft Exchange 2000 Server. The Exchange Services group is created during the installation of Active Directory Connector (ADC).
You may also see that the System Attendant is not started, but it is in a "starting" state. The following event will be logged in the application event log every minute:
This problem occurs because Setup searches for these groups in only the default user container. If these groups are not in the default user container, Setup determines that the groups do not exist.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Microsoft Exchange 2000 Server and Microsoft Exchange Server 2003 require that the Exchange Enterprise Servers, Exchange Services, and the Exchange Domain Servers groups be in the default user container. If these groups are not in the default user container, you cannot run the Setup program to add or remove components.
If you move these groups, you receive an error message that is similar to the following error message when you try to run Setup:
In the Setup.log file, an error that is similar to the following error is logged:
Microsoft Exchange 2000 has an unknown installation problem
In the application event log, the following event is logged:
Setup encountered an error while checking prerequisites for the component "Microsoft Exchange 2000":0X80072030 (8240): There is no such object on the server.
324949Note If you follow the steps in Knowledge Base article 324949, you will have to manually move the two groups back to the Default Users Container. The two groups that you have to move are Exchange Domain Servers Group and Exchange Enterprise Servers Group.
(http://support.microsoft.com/kb/324949/ )Redirecting the users and computers containers in Windows Server 2003 domains