Corrupted Repository Can Cause Problems with the WMI Subsystem

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Article ID: 260935 - View products that this article applies to.
This article was previously published under Q260935
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SYMPTOMS

When you run software that uses Windows Management Instrumentation (WMI), the requested information may not be retrieved. Msinfo32.exe may not return valid information, and other WMI functions may not work.

CAUSE

If an event occurs that damages the repository and there is no usable recovery file, all functionality of the WMI subsystem may be lost.

The repository must be corrupted (possibly from an incorrect shutdown), and the recovery file must be unusable before the system attempts to recompile the MOF files (which is a last resort) to restore system data.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000.

This problem was first corrected in Windows 2000 Service Pack 1.

Properties

Article ID: 260935 - Last Review: October 20, 2013 - Revision: 2.2
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbqfe kbwin2000sp1fix KB260935

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