Slow Performance Accessing Files May Slow Office Programs

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Article ID: 260943 - View products that this article applies to.
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SYMPTOMS

A Windows 2000-based computer that is running Microsoft Office programs that use hyperlinks to access resources on another computer may operate more slowly than in previous versions of Windows.

When you use a hyperlink to open a file that is not stored on the local computer, it may take longer to open the file than in previous versions of Windows. This behavior occurs only in Office programs that use hyperlinks to access remote files. This information does not apply to standard file performance over the network or on the local computer; it applies only to the method that Windows uses to open remote hyperlinked files.

CAUSE

This behavior occurs because Windows 2000 calls the system GetLongPathNameW function instead of the function built into Ole32.dll itself for Microsoft Windows NT 4.0.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Windows 2000.

This problem was first corrected in Windows 2000 Service Pack 1.

Properties

Article ID: 260943 - Last Review: October 20, 2013 - Revision: 3.2
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbqfe kbwin2000sp1fix KB260943

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