Article ID: 2612355 - View products that this article applies to.
You notice that changes, new notes (memos), or contacts are not synchronized between a BlackBerry device and a Microsoft Exchange mailbox in Microsoft Office 365 Dedicated.
Confirm that the wireless synchronization of notes (memos) and contacts is enabled in BlackBerry Administrative Service (BAS) and on the device.
To confirm that the wireless synchronization of notes (memos) and contacts is enabled in BAS, follow these steps:
http://btsc.webapps.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB10594&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=59018742&stateId=0%200%2059028050Note If the issue is still unresolved, please escalate the issue to Microsoft according to the terms of your support agreement, and provide detailed information about the users who are affected and the exact behavior that you see.
The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
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Article ID: 2612355 - Last Review: March 5, 2013 - Revision: 2.0