Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
EAS devices sync after account disable or password change
Article ID: 2612821 - View products that this article applies to.
Exchange ActiveSync (EAS) devices continue to synchronize after their account has been disabled. Devices also connect using an old password, after the password has been changed.
When an EAS device is set to synchronize items as they arrive (Direct Push), any changes made to the user's account in Active Directory can require 8 to 24 hours before the device recognizes those changes.
When using Direct Push, devices maintain an open connection to the server. Any changes made after the connection is established will not take effect immediately.
Any of the following methods will force the device to reconnect on a new connection.
This will restart IIS services. You can also use the Services.msc snap-in to manually Restart the IIS Admin service.
Recycle the Application Pool used by ActiveSync
Configure the device to use a manual sync mode
Depending on the device type, modify the synchronization settings to use a Manual sync and then wait a few minutes for the connection to be reset. On the next manual sync attempt, a new connection is established.
Shutdown the device
Power off the device and wait a few moments, then turn it back on.
For more information on this topic, including other services impacted in this scenario, see the following topic from the TechNet Wiki online:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2612821 - Last Review: September 23, 2011 - Revision: 3.0