Stop 0x0000001E Error Message When You Print from a Windows 2000 Terminal Services Client

View products that this article applies to.

This article was previously published under Q261322

Expand all | Collapse all

SYMPTOMS

When you try to print from an RDP client in a Windows 2000 Terminal Services session, you may receive the following error message on a blue screen on the server:

Stop 0x0000001e (0xc0000005, 0xa00372aa, 0x00000000, 0x00000034)

Back to the top

CAUSE

The problem can occur because spooler tries to display a dialog box to the client desktop but the desktop handle is not available.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time      Version            Size      File name
   -----------------------------------------------------------------------
   5/31/2001  03:44p    5.0.2195.3660	1,641,360  Win32k.sys(uniprocessor)
   5/31/2001  03:32p    5.0.2195.3649	  243,472  Winsrv.dll(uniprocessor)
   5/29/2001  06:35a    3.10.0.103	   47,808  User.exe
   5/31/2001  03:30p    5.0.2195.3649	  379,664  User32.dll
   5/31/2001  03:06p    5.0.2195.3660	1,641,360  Win32k.sys
   5/31/2001  03:32p    5.0.2195.3649	  243,472  Winsrv.dll

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

Back to the top

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Back to the top