Empty message body when replying to a saved message file in an Exchange Server 2010 SP1 environment

Article ID: 2616124 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You receive an email message in HTML format in a Microsoft Exchange Server 2010 Service Pack 1 (SP1) environment.
  • The email message has images and text in the message body.
  • You save the email message on your computer. For example, you drag the email message on your computer that is saved as an .msg file.
  • You open the saved email message file.
In this scenario, the message body is visible. However, when you try to forward or reply to the email message, the message body is empty.

CAUSE

This issue occurs because the PR_RTF_IN_SYNC property is returned as False which indicates that Outlook cannot use the PR_RTF_COMPRESSED body of the saved email message when you try to forward or reply on the email message.


RESOLUTION

To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the PR_RTF_IN_SYNC property, visit the following Microsoft website:
General information about the PR_RTF_IN_SYNC property
For more information about the Outlook item (.msg) file format, visit the following Microsoft website:
General information about the .msg file format
For more information about the content conversion, visit the following Microsoft website:
General information about the content conversion

Properties

Article ID: 2616124 - Last Review: February 13, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2616124

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