How to configure and to troubleshoot mapped network drives that connect to SharePoint Online sites in Office 365

Article translations Article translations
Article ID: 2616712 - View products that this article applies to.
Expand all | Collapse all

On This Page

INTRODUCTION

This article describes how to configure mapped network drives to connect to SharePoint Online sites in Office 365. This article also contains info about how to troubleshoot issues with mapped network drives.

PROCEDURE

After you configure a mapped network drive to connect to SharePoint Online sites, you can perform the following actions by using Windows Explorer:
  • Drag files into libraries
  • Create folders
  • Move and copy files
  • Delete multiple files at one time
Note After you map a network drive to SharePoint Online, you must occasionally connect to the SharePoint Online site through Internet Explorer and select the option to Keep me signed-in. This prevents the session used by the mapped network drive from expiring. A mapped network drive that’s connected to SharePoint Online is only supported when these steps are performed within Internet Explorer.

Before you map a network drive, follow these steps:
  1. Sign in to the SharePoint Online site by using your Office 365 credentials. Make sure that you click to select the Keep me signed in check box.
  2. Open a document library in Explorer View. For example, follow these steps:
    1. From your Team Site, select Shared Documents.
    2. Under the Library Tools section in the Ribbon, click the Library tab.
    3. In the Actions group, click Open with Explorer.

Windows XP

To set up My Network Places to connect to SharePoint Online sites, follow these steps:
  1. Sign in to the SharePoint Online site by using your Office 365 credentials. Make sure that you click to select the Keep me signed in check box.
  2. Click Start, and then click My Network Places.
  3. Under Network Tasks, click Add a network place. The Add Network Wizard starts.
  4. On the Welcome page of the Add Network Place Wizard, click Next.
  5. Select Choose another network location, and then click Next.
  6. In the Internet or network address box, type the URL of the site to which you want to connect, and then click Next.
  7. Specify a name for the network place, and then select Next.
  8. Click to clear the Open this network place when I click Finish check box, and then click Finish.

Windows Vista, Windows 7, and Windows 8

To map a network drive to a SharePoint Online site, follow these steps:
  1. Sign in to the SharePoint Online site by using your Office 365 credentials. Make sure that you click to select the Keep me signed in check box.
  2. Right-click Computer from the Desktop, or within Windows Explorer, and then click Map Network Drive.
  3. Click the Connect to a Web site that you can store your documents and pictures link, and then click Next two times.
  4. Type the site URL, click Next, and then follow the instructions in the wizard. For example, type https://contoso.sharepoint.com.
To map a network drive to a SharePoint Online library, follow these steps:
  1. Sign in to the SharePoint Online site by using your Office 365 credentials. Make sure that you click to select the Keep me signed in check box.
  2. Browse to the library that you want to map the drive for.
  3. Click the LIBRARY tab on the ribbon, and then click Open with Explorer.
  4. Click in an empty area of the Explorer window address bar, and then copy the URL of the library.
  5. Right-click the Computer icon from the Desktop, or within Windows Explorer, and then click Map Network Drive.
  6. Click the Connect to a Web site that you can store your documents and pictures link, and then click Next two times.
  7. Paste the URL that you copied in step 4, click Next, and then follow the instructions in the wizard.

Troubleshoot mapped network drive error messages

When you browse to a mapped network drive, you may receive an error message that resembles the following:
\\Path is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.

Access Denied. Before opening files in this location, you must first add the web site to your trusted site list, browse to the web site, and select the option to login automatically'

For Internet Explorer 10 with Windows 8 or Windows 7, install the hotfix to resolve this problem

Collapse this imageExpand this image
assets folding start collapsed
If you're using Internet Explorer 10 with Windows 8 or Windows 7, a hotfix has been released to resolve this issue. For more info, go to the following Microsoft Knowledge Base article:
2846960 Error when you open a SharePoint Document Library in Windows Explorer or map a network drive to the library after you install Internet Explorer 10
Collapse this imageExpand this image
assets folding end collapsed

Authenticate to Office 365

Collapse this imageExpand this image
assets folding start collapsed
Make sure that you're authenticated to Office 365. To do this, follow these steps in Internet Explorer:
  1. Sign in to the SharePoint Online site by using your Office 365 credentials, and make sure that you click to select the Keep me signed in check box as seen in the following screen shot:

    Collapse this imageExpand this image
    Screen shot of the Office 365 check box to keep me signed in option


    Note After you map a network drive to SharePoint Online, you must occasionally connect to the SharePoint Online site by using Internet Explorer and select the Keep me signed-in option. This prevents the session that's used by the mapped network drive from expiring. A mapped network drive that’s connected to SharePoint Online is only supported when these steps are performed within Internet Explorer.

    If you previously didn’t check the Keep me signed in option and then browse to a SharePoint Online site or the Office 365 portal and you're already signed in, you must first sign out, and then sign in again by using the Keep me signed in check box. To do this, follow these steps:
    1. In the Office 365 ribbon, click the drop-down arrow next to your user name.
    2. Click Sign out.
    3. Close all browser windows.
    4. Browse to the Office 365 portal.
    5. Select the Keep me signed in check box, enter your credentials, and then click Sign in (if it’s necessary).
  2. Open a document library in Explorer View.
  3. Try to access the mapped network drive.
Collapse this imageExpand this image
assets folding end collapsed

Add your SharePoint Online sites to trusted sites

Collapse this imageExpand this image
assets folding start collapsed
Make sure that the SharePoint Online URLs have been added to your Trusted sites zone in Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. Depending on your version of Internet Explorer, take one of the following actions:
    • Click the Tools menu, and then click Internet options.
    • Click the gear icon, and then click Internet options.


    Collapse this imageExpand this image
    A screen shot of Internet options highlighted under the gear icon

  3. Click the Security tab, click Trusted sites, and then click Sites.

    Collapse this imageExpand this image
    A screen shot of the Security tab on the Internet Options page

  4. In the Add this website to the zone box, type the URL for the SharePoint Online site that you want to add to the Trusted sites zone, and then click Add. For example, type https://contoso.sharepoint.com. (Here, the placeholder contoso represents the domain that you use for your organization.) Repeat this step for any additional sites that you want to add to this zone.

    Collapse this imageExpand this image
    A screen shot of the Trusted sites page

  5. After you have added each site to the Websites list, click Close, and then click OK.
Collapse this imageExpand this image
assets folding end collapsed

Check the status of the WebClient service

Collapse this imageExpand this image
assets folding start collapsed
To keep the connection after you restart the computer, make sure that the WebClient service is running. (Be aware that the cookie will eventually time out.) To do this, follow these steps:
  1. Follow the appropriate step for your operating system:
    • For Windows XP, Windows Vista, and Windows 7, click Start, click Run, type services.msc, and then press Enter.
    • For Windows 8, click Start, type services.msc, and then press Enter.
  2. In the list of services, locate the WebClient service, and then make sure that its status in the Status column is set to Started. If it isn't set to Started, double-click the WebClient service, click Start, and then click OK.
Make sure that the latest Windows updates are applied. If all the latest updates are applied, and the issue persists, make sure that the WebClient service is running.
  1. Follow the appropriate step for your operating system:
    • For Windows XP, Windows Vista, and Windows 7, click Start, click Run, type services.msc, and then press Enter.
    • For Windows 8, click Start, type services.msc, and then press Enter.
  2. In the list of services, locate the WebClient service, and then make sure that its status in the Status column is set to Started. If it isn't set to Started, double-click the WebClient service, click Start, and then click OK.
If you've run the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit, you can determine whether the WebClient services has been running. From the MOSDAL logs, in the System Diagnostics folder, open Tasklist_svc.txt and search for WebClient. If you can't find it, the WebClient services weren't running.

Additionally, you can verify Trusted Sites. From the MOSDAL logs, in Registry folder that's contained in the Internet Explorer folder, search in the Internet Settings ZoneMap registry keys files for the trusted sites.

For more info, go to the following Microsoft Knowledge Base article:
960625 The Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit
Collapse this imageExpand this image
assets folding end collapsed

Troubleshoot slower than expected mapped network drive performance on a Windows 8- or Windows Server 2012-based computers

When you browse to a SharePoint Online document library through a mapped network drive, you may experience an issue in which the enumeration of the files and directories is slower than expected. A hotfix was released to resolve this issue. For more info, go to the following Microsoft Knowledge Base article:
2782826 Slow performance when you connect to a WebDAV shared folder in Windows 8 or Window Server 2012

MORE INFORMATION

For more info about how to work with the WebClient service, go to the following Microsoft Knowledge Base articles:
  • 2548470 A WebClient service crashes on a computer that is running Windows 7 or Windows Server 2008 R2 when you connect a WebDav resource
  • 943280 Prompt for Credentials When Accessing FQDN Sites From a Windows Vista or Windows 7 Computer
An alternative to using the Map network drive functionality is to use the Microsoft OneDrive for Business (formerly Microsoft SkyDrive Pro) sync client to synchronize your files between File Explorer and SharePoint Online. For more information, go to the following Microsoft website:
Sync OneDrive for Business or SharePoint site libraries to your computer

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2616712 - Last Review: July 1, 2014 - Revision: 32.0
Applies to
  • Microsoft SharePoint Online
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
o365 o365a o365e mosdal4.5 o365m o365022013 kbgraphxlink kbgraphic o365p KB2616712

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com