Event ID 6398 due to CEIP Data Collection for SharePoint Foundation

Article ID: 2616940 - View products that this article applies to.
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SYMPTOMS

On SBS 2011 you may notice that Event ID 6398 is recorded in the Application Log with the below error descritpion.

Log Name: Application
Source: Microsoft-SharePoint Products-SharePoint Foundation
Date: 9/8/2011 4:32:00 AM
Event ID: 6398
Task Category: Timer
Level: Critical
User: FOURTHCOFFEE\spfarm
Computer: MT-SBS2011.fourthcoffee.local
Description: The Execute method of job definition Microsoft.SharePoint.Administration.SPSqmTimerJobDefinition (ID f4c89880-b184-42e9-a9c9-1d7786124282) threw an exception. More information is included below. Data is Null. This method or property cannot be called on Null values.

If you review the Job History in SharePoint 2010 Central Administration, you should see a similar error message being logged. See the below screenshot.

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2616939



CAUSE

This issue can occur because of a failed job CEIP Data Collection for SharePoint Foundation.

RESOLUTION

You can implement the following workaround to disable the CEIP Data Collection Job.

1.) Launch an elevated SharePoint 2010 Management Shell

2.) Run the following command to find out the current status of CEIP at the Farm and Site level

Get-SPBrowserCustomerExperienceImprovementProgram -Farm <- This will return the status of the Browser CEIP at the farm level
(Get-SPFarm).CEIPEnabled <- This will return the status of the CEIP at the farm level
(Get-SPWebApplication).BrowserCEIPEnabled <- This will return the status of the CEIP at the site level

3.) If CEIP is enabled, run the following commands to disable CEIP at the Farm and Site level

Set-SPBrowserCustomerExperienceImprovementProgram -Farm -Enable:$FALSE
Set-SPBrowserCustomerExperienceImprovementProgram -WebApplication "SBS SharePoint" -Enable:$FALSE

4.) Next, open SharePoint 2010 Central Administration

5.) Click System Settings

6.) Click Configure Privacy Options under Farm Management

7.) Under the section Customer Experience Improvement Program, select the radio button for 'No, I don't wish to participate.' and then click OK.

8.) Next, disable the CEIP Data Collection job by running the following command

Get-SPTimerJob job-ceip-datacollection | Disable-SPTimerJob

9.) Run IISRESET /noforce from an elevated command prompt.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2616940 - Last Review: December 27, 2011 - Revision: 5.0
APPLIES TO
  • Windows Small Business Server 2011 Standard
Keywords: 
KB2616940

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