Article ID: 2617114 - View products that this article applies to.
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PROBLEM

When you try to send email messages in Office 365 Small Business or Office 365 for small businesses (pre-upgrade) from a domain that's set up for full redelegation, some messages aren't sent. Additionally, you may receive a nondelivery report (NDR) that resembles the following:
smtp;550 SPF MAIL FROM check failed (PermError)
Note A domain that is set up for full redelegation is a domain in which the name server (NS) resource records point to Office 365. Full domain redelegation is available only for Office 365 Small Business subscriptions and Office 365 for small businesses (pre-upgrade) subscriptions.

SOLUTION

To fix this issue, follow these steps:
  1. Use the Nslookup tool to check whether the NS resource records point to Office 365. To do this, follow these steps:
    1. Click Start, and then, in the search box, type command prompt.
    2. In the list of results, right-click Command Prompt, and then click Run as administrator.
    3. At the command prompt, type nslookup, and then press Enter.
    4. Type set type=ns, and then press Enter.
    5. Type your domain name (for example, type contoso.com), and then press Enter.

      The NS resource records should point to two of the following: 
      • ns1.bdm.microsoftonline.com
      • ns2.bdm.microsoftonline.com
      • ns3.bdm.microsoftonline.com
      • ns4.bdm.microsoftonline.com
  2. If the domain was recently set up for full domain redelegation, wait 72 hours.
  3. Use the Nslookup tool to perform a DNS lookup on the TXT (SPF) record. To do this, follow these steps:
    1. Click Start, and then, in the search box, type command prompt.
    2. In the list of results, right-click Command Prompt, and then click Run as administrator.
    3. At the command prompt, type nslookup, and then press Enter.
    4. Type set type=txt, and then press Enter.
    5. Type your domain name (for example, type contoso.com), and then press Enter.

      The TXT (SPF) record should resemble the following:
      "v=spf1 include:outlook.com ~all"

MORE INFORMATION

For more information about the Nslookup tool, see the following Microsoft Knowledge Base article:
200525 Using NSlookup.exe
Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2617114 - Last Review: March 30, 2014 - Revision: 16.0
Applies to
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365
Keywords: 
o365 o365p o365062011 pre-upgrade o365022013 after upgrade KB2617114

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