Article ID: 2617784 - Last Review: January 25, 2012 - Revision: 1.0

Journal reports are expired or lost when the Microsoft Exchange Transport service is restarted in an Exchange Server 2007 environment

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SYMPTOMS

Consider the following scenario:
  • You configure the message expiration time-out interval on a Microsoft Exchange Server 2007 server.
  • Journal reports are queued past the message expiration time-out interval.
  • The Microsoft Exchange Transport service is restarted.
In this scenario, the journal reports are expired or lost.
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CAUSE

This issue occurs because the MustDeliver flag is not set for the journal reports after the Microsoft Exchange Transport service is restarted..

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RESOLUTION

To resolve this issue, install the following update rollup:
2608656  (http://support.microsoft.com/kb/2608656/ ) Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about journal reports, visit the following Microsoft website:
General information about journal reports (http://technet.microsoft.com/en-us/library/bb331962(EXCHG.80).aspx)
For more information about transport queues, visit the following Microsoft website:
General information about transport queues (http://technet.microsoft.com/en-us/library/bb125022(EXCHG.80).aspx)
For more information about how to manage message retry, resubmit, and expiration intervals, visit the following Microsoft website:
How to manage message retry, resubmit, and expiration intervals (http://technet.microsoft.com/en-us/library/bb123505(EXCHG.80).aspx)

For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
2509306 (http://support.microsoft.com/kb/2509306) Journal reports are expired or lost when the Microsoft Exchange Transport service is restarted in an Exchange Server 2010 environment

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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2617784
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