Journal reports are expired or lost when the Microsoft Exchange Transport service is restarted in an Exchange Server 2007 environment

Article ID: 2617784 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You configure the message expiration time-out interval on a Microsoft Exchange Server 2007 server.
  • Journal reports are queued past the message expiration time-out interval.
  • The Microsoft Exchange Transport service is restarted.
In this scenario, the journal reports are expired or lost.

CAUSE

This issue occurs because the MustDeliver flag is not set for the journal reports after the Microsoft Exchange Transport service is restarted..

RESOLUTION

To resolve this issue, install the following update rollup:
2608656 Description of Update Rollup 6 for Exchange Server 2007 Service Pack 3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about journal reports, visit the following Microsoft website:
General information about journal reports
For more information about transport queues, visit the following Microsoft website:
General information about transport queues
For more information about how to manage message retry, resubmit, and expiration intervals, visit the following Microsoft website:
How to manage message retry, resubmit, and expiration intervals

For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
2509306 Journal reports are expired or lost when the Microsoft Exchange Transport service is restarted in an Exchange Server 2010 environment

Properties

Article ID: 2617784 - Last Review: January 25, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2617784

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