[SDP 3][bb7b1f3f-e234-4785-95b5-197bc067e087] Microsoft OneNote Logging Diagnostic

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Article ID: 2617989 - View products that this article applies to.
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Summary

This Support Diagnostics Platform (SDP) diagnostic collects relevant Microsoft OneNote logging and configuration information, together with application and system event logs, to help troubleshoot common support issues in Microsoft OneNote 2010 and Microsoft OneNote 2013.

More information

  • This diagnostic can be used on the following versions of Microsoft Windows:
    Windows 8
    Windows 7
    Windows Server 2008 R2
    Windows Vista
    Windows XP

  • This diagnostic can be used on the following versions of Microsoft OneNote:
    Microsoft OneNote 2010
    Microsoft OneNote 2013
When you run the Microsoft OneNote Logging diagnostic, a check is made to make sure that you have at least OneNote 2010 installed and that you have at least version 14.0.5128.1000 of the Csi.dll file on your client (for OneNote 2010). If you do not meet either of these requirements, you receive the following message:

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Be aware that the first update that includes version 14.0.5128.1000 of Csi.dll is discussed in the following article.
2436051 Description of the Office 2010 hotfix package (csi.msp, groove.msp, mso.msp, onenote.msp): October 26, 2010
If you have this update or a later update installed, your OneNote installation meets the requirements for this diagnostic.

If your OneNote installation meets these requirements, the diagnostic prompts you to enable logging for OneNote, as shown in the following figures.


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After selecting the version of Office, logging is enabled.

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After logging is enabled, select the Continue logging and upload data later option.

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Then, reproduce your problem in OneNote so that the issue can be captured in the log files. After the problem is reproduced with logging enabled, rerun this diagnostic, and then select the Stop logging and upload data now option.

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After you select the Stop logging and upload data now option, logging for OneNote is disabled. Then, follow the instructions provided by the diagnostic to upload the files that are discussed in the "Information that is collected" section to Microsoft for analysis.


Information that is collected

Note All file names in the data collection are prefaced by using the name of the computer on which the Microsoft Support Diagnostic Tool is run. In the following table, {Computername} is used as a placeholder to represent the name of the computer.
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DescriptionFile Name
Export of the Application event log in .csv format.{Computername}_evt_Application.csv
Export of the Application event log in .evtx format. Use Event Viewer to read.{Computername}_evt_Application.evtx
Export of the Application event log in .txt format.{Computername}_evt_Application.txt
Export of the System event log in .csv format.{Computername}_evt_System.csv
Export of the System event log in .evt format. Use Event Viewer to read.{Computername}_evt_System.evtx
Export of the System event log in .txt format.{Computername}_evt_System.txt
OneNote log file in binary format. (OneNote 2010){Computername}_Onenote.etl
OneNote log file in text format. (OneNote 2010){Computername}_Onenote.log
OneNote log file in binary format. (OneNote 2013){Computername}_Onenote15.etl
OneNote log file in text format. (OneNote 2013){Computername}_Onenote15.log
Text file that contains computer configuration information such as the Windows version, processor details, memory details, hotfixes that are installed, details about the user who is currently logged on, and Windows PowerShell details.{Computername}_OneNoteLog.txt


Additional Information

When you run the Microsoft OneNote Logging diagnostic, and you enable OneNote logging, the following registry information is configured on the client where you are running the diagnostic.

OneNote 2010

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Onenote\Options\Logging

OneNote 2013

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Onenote\Options\Logging

OneNote 2010 and 2013

DWORD: EnableLogging
Value: 1

DWORD: EnableTextFileLogging
Value: 1

DWORD: ttidLogCellStorageClientRequests
Value: 1

DWORD: ttidLogIncludeTimeDateStamp
Value: 1

DWORD: ttidLogMerge
Value: 1

DWORD: ttidLogNativeReplicator
Value: 1

DWORD: ttidLogNotebookDiff
Value: 1

DWORD: ttidLogObjectSpaceStoreCell
Value: 1

DWORD: ttidLogReplicationScheduler
Value: 1

DWORD: ttidLogServerFolderReplicator
Value: 1

DWORD: ttidLogSharePointAndWebDAV
Value: 1

OneNote 2013 only

DWORD: ttidLogEditorsTable
Value: 1

DWORD: ttidLogSkyDrive
Value: 1

DWORD: ttidLogMultiRoundTripSuspend
Value: 1

DWORD: ttidLogReplicationConcise
Value: 1


Then, if you run the diagnostic one more time and disable logging, all the previous registry values are changed to zero (0).

References
2598970 Information about the Microsoft Automated Troubleshooting Services and Support Diagnostic Platform

Properties

Article ID: 2617989 - Last Review: February 7, 2013 - Revision: 9.0
Applies to
  • Microsoft OneNote 2010
  • Microsoft OneNote 2013
Keywords: 
KB2617989

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