When you start Streets and Trips, it hangs at the splash screen

Article ID: 2618410 - View products that this article applies to.
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SUMMARY

When you try to start Streets and Trips on your computer, it may stop responding (hang) at the splash screen. If you let it sit there, a message that indicates the application is "not responding" will appear.

Note This may also occur with products such as MapPoint or AutoRoute.

MORE INFORMATION

The problem seems to occur on Windows 7 computers that have Service Pack 1.

Microsoft is investigating this issue and will update this knowledge base article as more information becomes available.

We recommend that you do not uninstall Windows 7 Service Pack 1 from your computer to troubleshoot this problem. Instead, please try the information that is provided in the "Workaround" section of this article.

WORKAROUND

To work around this problem, try to follow the steps provided in this Microsoft knowledge base article:
929135 - How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7.

Knowledge base article 929135 provides guidance on how to disable startup items and non-Microsoft services. By following the steps in article 929135, you may be able to detect the service or startup item that is causing the problem.

Properties

Article ID: 2618410 - Last Review: September 16, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Streets & Trips 2011
  • Microsoft Streets & Trips 2010
  • Microsoft Streets & Trips 2010 GPS Locator
  • Microsoft Streets & Trips 2009
  • Microsoft Streets & Trips 2009 with GPS Locator
  • Microsoft Streets & Trips 2008
  • Microsoft Streets & Trips 2008 with GPS Locator
  • Microsoft Streets & Trips 2007
  • Microsoft Streets & Trips 2007 with GPS Locator
  • Microsoft Streets & Trips 2006
  • Microsoft Streets & Trips 2006 with GPS Locator
  • Microsoft Streets & Trips 2005 Standard Edition
  • Microsoft Streets & Trips 2004 Standard Edition
  • Microsoft Streets & Trips 2003 Standard Edition
  • Microsoft MapPoint 2011
  • Microsoft MapPoint 2010
  • Microsoft MapPoint 2010 with GPS Locator
  • Microsoft MapPoint 2009 North America
  • Microsoft MapPoint 2009 North America with GPS Locator
  • Microsoft AutoRoute Europe 2011
  • Microsoft AutoRoute Europe 2011 with GPS Locator
  • Microsoft AutoRoute 2010
  • Microsoft AutoRoute 2010 with GPS Locator
  • Microsoft AutoRoute 2007
  • Microsoft AutoRoute Europe 2004
  • Microsoft AutoRoute Europe 2003
Keywords: 
KB2618410

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