Event ID's commonly associated with point and print restrictions

Article ID: 2618460 - View products that this article applies to.
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Symptoms

The following Event ID's are commonly associated with a Windows machine's inability to download a driver from a print server.

Log Name:      Application
Source:        Group Policy Printers
Event ID:      4098
Description:
The computer <ComputerName or IP> preference item in the '{GUID}' Group Policy object did not apply because it failed with error code '0x80070bcb The specified printer driver was not found on the system and needs to be downloaded.' This error was suppressed.

Log Name:      Application
Source:        Group Policy Printers
Event ID:      8192
Description:
The user <UserName> preference item in the '{GUID}' Group Policy object did not apply because it failed with error code '0x80070bcb The specified printer driver was not found on the system and needs to be downloaded.' See trace file for more details.

Log Name:      System
Source:        Microsoft-Windows-TerminalServices-Printers
Event ID:      1111
Description:
Driver <DriverName> required for printer <PrinterName> is unknown. Contact the administrator to install the driver before you log in again.

Log Name: System
Event Type: Error
Event Source: Print
Event ID: 23
Description:
Printer <PrinterName> failed to initialize because a suitable <DriverName> driver could not be found.

Log Name:      System
Source:        Microsoft-Windows-PrintSpooler
Event ID:      22
Description:
Failed to upgrade printer settings for printer <PrinterName> driver <DriverName>. Error: 1801. The device settings for the printer are set to those configured by the manufacturer.

Log Name:      System
Source:        Microsoft-Windows-SpoolerWin32SPL
Event ID:      1
Description:
The print spooler failed to import the printer driver that was downloaded from <ServerName> into the driver store for driver <DriverName>. Error code= 800f0242. This can occur if there is a problem with the driver or the digital signature of the driver.

Log Name:      Microsoft-Windows-PrintService/Admin
Source:        Microsoft-Windows-PrintService
Event ID:      215
Description:
Installing printer driver <DriverName> failed, error code 0x23f, HRESULT 0x8007023f. See the event user data for context information.

Log Name:      Microsoft-Windows-PrintService/Admin
Source:        Microsoft-Windows-PrintService
Event ID:      808
Description:
The print spooler failed to load a plug-in module <DLL Name>, error code 0x7e. See the event user data for context information.

Log Name:      Microsoft-Windows-PrintService/Admin
Source:        Microsoft-Windows-PrintService
Event ID:      215
Description:
Installing printer driver <DriverName> failed, error code 0x0, HRESULT 0x80070705. See the event user data for context information.

Cause

These events may be logged due to Point and Print Restrictions.

Resolution

Configure the Point and Print Restrictions policy to Disabled.

  • Computer Configuration / Administrative Templates / Printers
  • User Configuration / Administrative Templates / Control Panel / Printers

Note: The User Configuration policy has been deprecated but is still available for backwards compatibility with legacy OS's.  It is generally recommended to configure both policies to "Disabled" for uniform behavior across all clients.

More Information

2307161 The Point and Print User configuration policy is ignored by Windows 7, Windows Server 2008 R2 and Service Pack 2 release of Windows Vista, Windows Server 2008.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;2307161

319939 Description of the Point and Print Restrictions policy setting in Windows Server 2003 and Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;319939

821976 The Point and Print Restrictions Policy Setting Is Not Applied When You Use Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;821976

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2618460 - Last Review: September 16, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Windows XP Service Pack 3
  • Microsoft Windows Server 2003 Service Pack 2
Keywords: 
KB2618460

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