Article ID: 2619778 - View products that this article applies to.
You notice that files that are expected to be available offline are not available offline (example redirected My Documents folder). You may also notice the following symptoms as well:
The machine was upgraded from either Windows 7 Starter or Windows 7 Home Premium to Windows 7 Professional or Windows 7 Ulitmate or Windows 7 Enterprise. During the upgrade the Offline Files feature is installed, but is not enabled. If the machine was not upgraded but installed as a clean install, the offline files feature would have been enabled by default.
Enable the Offline Files feature with the following steps:
If folder redirection is being used through a domain policy, you would need to logon as the user and run "gpupdate /target:user /force" and logoff and back on again for the folders to be automatically made available offline.
If there are multiple machines in the environment that might fall into this category, it is possible to enable Offline Files through a domain policy. It woudl still require a reboot to take effect and running the gpupdate command to automatically cache the redirected folders. That would be by setting the following policy:
Computer Configuration\Administrative Templates\Network\Offline Files
"Allow or Disallow use of the Offline Files feature"
Offline Files is a feature that is not available in Windows 7 Starter or Windows 7 Home editions.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2619778 - Last Review: November 15, 2011 - Revision: 1.0
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