Microsoft Compiled HTML Help files (*.CHM) accessed within App-V packages fail to display correctly after Internet Explorer 8 is upgraded to Internet Explorer 9

Article ID: 2619927 - View products that this article applies to.
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SYMPTOMS

On a Windows Server 2008 R2 RDS server running the App-V Client version 4.6.0.20200, after Internet Explorer 8 is upgraded to Internet Explorer 9, the Microsoft Compiled HTML Help files (*.chm) in some App-V packages may stop working and the help panel will display a blank white screen. If Internet Explorer 9 is uninstalled and reverted back to Internet Explorer 8 the help content will render properly.

CAUSE

This is a known issue with App-V client 4.6.0.20200.

RESOLUTION

To resolve this issue, install App-V 4.6 SP1 with the latest hotfix rollup. To obtain the latest hotfix rollup please contact Microsoft Support.

Service Pack 1 for Microsoft App-V 4.6 can be downloaded from the following location:

Microsoft Application Virtualization 4.6 Service Pack 1 - http://www.microsoft.com/download/en/details.aspx?id=14552

MORE INFORMATION

The latest Version of the App-V 4.6 client is 4.6 SP1 Hotfix Rollup 4 (as of 9/19/2011). To keep track of the latest App-V updates, please follow the Microsoft Application Virtualization blog at http://blogs.technet.com/b/appv/.

Note Be sure to test these updates against all your App-V packages to insure compatibility in your test environment prior to updating your production environment.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2619927 - Last Review: September 27, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Application Virtualization 4.6 for Terminal Services
  • Microsoft Application Virtualization 4.6 for Terminal Services Service Pack 1
  • Microsoft Application Virtualization 4.6 for Windows Desktops
  • Microsoft Application Virtualization 4.6 for Windows Desktops Service Pack 1
  • Microsoft Application Virtualization Hosting 4.6 for Windows Desktops Service Pack 1
Keywords: 
KB2619927

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