Article ID: 2619927 - View products that this article applies to.
On a Windows Server 2008 R2 RDS server running the App-V Client version 18.104.22.16800, after Internet Explorer 8 is upgraded to Internet Explorer 9, the Microsoft Compiled HTML Help files (*.chm) in some App-V packages may stop working and the help panel will display a blank white screen. If Internet Explorer 9 is uninstalled and reverted back to Internet Explorer 8 the help content will render properly.
To resolve this issue, install App-V 4.6 SP1 with the latest hotfix rollup. To obtain the latest hotfix rollup please contact Microsoft Support.
Service Pack 1 for Microsoft App-V 4.6 can be downloaded from the following location:
Microsoft Application Virtualization 4.6 Service Pack 1 - http://www.microsoft.com/download/en/details.aspx?id=14552
The latest Version of the App-V 4.6 client is 4.6 SP1 Hotfix Rollup 4 (as of 9/19/2011). To keep track of the latest App-V updates, please follow the Microsoft Application Virtualization blog at http://blogs.technet.com/b/appv/.
Note Be sure to test these updates against all your App-V packages to insure compatibility in your test environment prior to updating your production environment.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2619927 - Last Review: September 27, 2011 - Revision: 5.0
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