Article ID: 262052 - View products that this article applies to.
This article was previously published under Q262052
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/257824/ )Differences Between Outlook and Outlook Express
When you try to send an e-mail message, the e-mail message may move to your Outbox and not be sent. This article describes how to troubleshoot problems with e-mail messages that remain in your Outbox.
This behavior can be caused by any of the following conditions:
Message Opened from Your OutboxAfter you send an e-mail message, Outlook moves the e-mail message to your Outbox. When Outlook connects to your mail server, the e-mail message is delivered and a copy of the sent e-mail message appears in your Outbox. If you open and close an e-mail message while it is in your Outbox, the e-mail message may not be sent because you may have changed its status. If the status of the e-mail message has been changed, the title of the e-mail message no longer appears in bold.
To send the e-mail message, open the message, and then click Send. The message title changes back to the bold format in the Outbox Messages view. The next time that you make a connection to the mail server, the e-mail message is delivered.
You Are Working OfflineTo change the Work Offline command:
Send OptionsTo make sure that you have selected the correct send options:
Damaged Mail FoldersYour mail folders or e-mail messages within the folders may be damaged. There are two ways to troubleshoot this type of problem. The first method is to concentrate only on the Outbox folder. The second method is to create all new folders.
You can create a new Outbox folder using the following steps:
Create a New Identity
Import Messages from the Old Identity to the New IdentityAfter you send an e-mail message from the new identity, you can import messages from your old identity:
(http://support.microsoft.com/kb/209169/ )How to create and use identities in Outlook Express 5.x and 6.0