USB hub stops working in Windows 7 if you click the mouse while the computer is entering sleep

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Article ID: 2621491 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You install hotfix package 978258 or service pack 1 (SP1) on a computer that is running Windows 7.
  • You enable the option in the Basic Input/Output System (BIOS) that lets the USB mouse or USB keyboard wake the computer from sleep.
  • You click the USB mouse or press a key on the USB keyboard while the computer is entering sleep.
In this scenario, the computer successfully enters sleep. However, you cannot wake the computer from sleep by clicking the mouse or pressing a key on the USB keyboard. You must use the power button to wake the computer from sleep. After the computer wakes from sleep, the keyboard or any other USB device attached to the USB hub does not work.

Note If there are two host controllers for USB devices, then USB keyboards and USB mouse devices that are associated with the other host controller can still wake the computer from sleep.

Cause

This issue occurs because one of the USB root hub ports is resumed incorrectly when the USB hub is suspended. The expected behavior is that all the USB root hub ports are in the suspended state when the USB hub is suspended.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7RTMGDR
    6.1.760 0 . 21xxxWindows 7RTMLDR
    6.1.760 1 . 17xxxWindows 7SP1GDR
    6.1.760 1 . 21xxxWindows 7SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.1691276,28805-Nov-201103:04x86
Usbhub.sys6.1.7600.16912258,56005-Nov-201103:04x86
Usbccgp.sys6.1.7600.2108576,28805-Nov-201102:58x86
Usbhub.sys6.1.7600.21085258,56005-Nov-201102:59x86
Usbccgp.sys6.1.7601.1772076,28805-Nov-201102:57x86
Usbhub.sys6.1.7601.17720258,56005-Nov-201102:57x86
Usbccgp.sys6.1.7601.2185576,28805-Nov-201102:59x86
Usbhub.sys6.1.7601.21855258,56005-Nov-201103:00x86
Usbd.sys6.1.7600.169125,88805-Nov-201103:03Not applicable
Usbehci.sys6.1.7600.1691243,00805-Nov-201103:03x86
Usbhub.sys6.1.7600.16912258,56005-Nov-201103:04x86
Usbohci.sys6.1.7600.1691220,48005-Nov-201103:03x86
Usbport.sys6.1.7600.16912284,67205-Nov-201103:04x86
Usbuhci.sys6.1.7600.1691224,06405-Nov-201103:03x86
Usbd.sys6.1.7600.210855,88805-Nov-201102:58Not applicable
Usbehci.sys6.1.7600.2108543,00805-Nov-201102:58x86
Usbhub.sys6.1.7600.21085258,56005-Nov-201102:59x86
Usbohci.sys6.1.7600.2108520,48005-Nov-201102:58x86
Usbport.sys6.1.7600.21085284,67205-Nov-201102:58x86
Usbuhci.sys6.1.7600.2108524,06405-Nov-201102:58x86
Usbd.sys6.1.7601.177205,88805-Nov-201102:57Not applicable
Usbehci.sys6.1.7601.1772043,00805-Nov-201102:57x86
Usbhub.sys6.1.7601.17720258,56005-Nov-201102:57x86
Usbohci.sys6.1.7601.1772020,48005-Nov-201102:57x86
Usbport.sys6.1.7601.17720284,67205-Nov-201102:57x86
Usbuhci.sys6.1.7601.1772024,06405-Nov-201102:57x86
Usbd.sys6.1.7601.218555,88805-Nov-201102:59Not applicable
Usbehci.sys6.1.7601.2185543,00805-Nov-201102:59x86
Usbhub.sys6.1.7601.21855258,56005-Nov-201103:00x86
Usbohci.sys6.1.7601.2185520,48005-Nov-201102:59x86
Usbport.sys6.1.7601.21855284,67205-Nov-201102:59x86
Usbuhci.sys6.1.7601.2185524,06405-Nov-201102:59x86
Usbccgp.sys6.1.7600.1691276,28805-Nov-201103:04x86
Usbhub.sys6.1.7600.16912258,56005-Nov-201103:04x86
Usbccgp.sys6.1.7600.2108576,28805-Nov-201102:58x86
Usbhub.sys6.1.7600.21085258,56005-Nov-201102:59x86
Usbccgp.sys6.1.7601.1772076,28805-Nov-201102:57x86
Usbhub.sys6.1.7601.17720258,56005-Nov-201102:57x86
Usbccgp.sys6.1.7601.2185576,28805-Nov-201102:59x86
Usbhub.sys6.1.7601.21855258,56005-Nov-201103:00x86
Usbd.sys6.1.7600.169125,88805-Nov-201103:03Not applicable
Usbehci.sys6.1.7600.1691243,00805-Nov-201103:03x86
Usbhub.sys6.1.7600.16912258,56005-Nov-201103:04x86
Usbohci.sys6.1.7600.1691220,48005-Nov-201103:03x86
Usbport.sys6.1.7600.16912284,67205-Nov-201103:04x86
Usbuhci.sys6.1.7600.1691224,06405-Nov-201103:03x86
Usbd.sys6.1.7600.210855,88805-Nov-201102:58Not applicable
Usbehci.sys6.1.7600.2108543,00805-Nov-201102:58x86
Usbhub.sys6.1.7600.21085258,56005-Nov-201102:59x86
Usbohci.sys6.1.7600.2108520,48005-Nov-201102:58x86
Usbport.sys6.1.7600.21085284,67205-Nov-201102:58x86
Usbuhci.sys6.1.7600.2108524,06405-Nov-201102:58x86
Usbd.sys6.1.7601.177205,88805-Nov-201102:57Not applicable
Usbehci.sys6.1.7601.1772043,00805-Nov-201102:57x86
Usbhub.sys6.1.7601.17720258,56005-Nov-201102:57x86
Usbohci.sys6.1.7601.1772020,48005-Nov-201102:57x86
Usbport.sys6.1.7601.17720284,67205-Nov-201102:57x86
Usbuhci.sys6.1.7601.1772024,06405-Nov-201102:57x86
Usbd.sys6.1.7601.218555,88805-Nov-201102:59Not applicable
Usbehci.sys6.1.7601.2185543,00805-Nov-201102:59x86
Usbhub.sys6.1.7601.21855258,56005-Nov-201103:00x86
Usbohci.sys6.1.7601.2185520,48005-Nov-201102:59x86
Usbport.sys6.1.7601.21855284,67205-Nov-201102:59x86
Usbuhci.sys6.1.7601.2185524,06405-Nov-201102:59x86
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.1691299,32805-Nov-201103:35x64
Usbhub.sys6.1.7600.16912343,04005-Nov-201103:36x64
Usbccgp.sys6.1.7600.2108599,32805-Nov-201103:35x64
Usbhub.sys6.1.7600.21085343,04005-Nov-201103:36x64
Usbccgp.sys6.1.7601.1772099,32805-Nov-201103:44x64
Usbhub.sys6.1.7601.17720343,04005-Nov-201103:44x64
Usbccgp.sys6.1.7601.2185599,32805-Nov-201103:42x64
Usbhub.sys6.1.7601.21855343,04005-Nov-201103:43x64
Usbd.sys6.1.7600.169127,93605-Nov-201103:35x64
Usbehci.sys6.1.7600.1691252,73605-Nov-201103:35x64
Usbhub.sys6.1.7600.16912343,04005-Nov-201103:36x64
Usbohci.sys6.1.7600.1691225,60005-Nov-201103:35x64
Usbport.sys6.1.7600.16912325,12005-Nov-201103:35x64
Usbuhci.sys6.1.7600.1691230,72005-Nov-201103:35x64
Usbd.sys6.1.7600.210857,93605-Nov-201103:35x64
Usbehci.sys6.1.7600.2108552,73605-Nov-201103:35x64
Usbhub.sys6.1.7600.21085343,04005-Nov-201103:36x64
Usbohci.sys6.1.7600.2108525,60005-Nov-201103:35x64
Usbport.sys6.1.7600.21085325,12005-Nov-201103:35x64
Usbuhci.sys6.1.7600.2108530,72005-Nov-201103:35x64
Usbd.sys6.1.7601.177207,93605-Nov-201103:43x64
Usbehci.sys6.1.7601.1772052,73605-Nov-201103:43x64
Usbhub.sys6.1.7601.17720343,04005-Nov-201103:44x64
Usbohci.sys6.1.7601.1772025,60005-Nov-201103:43x64
Usbport.sys6.1.7601.17720325,12005-Nov-201103:44x64
Usbuhci.sys6.1.7601.1772030,72005-Nov-201103:43x64
Usbd.sys6.1.7601.218557,93605-Nov-201103:42x64
Usbehci.sys6.1.7601.2185552,73605-Nov-201103:42x64
Usbhub.sys6.1.7601.21855343,04005-Nov-201103:43x64
Usbohci.sys6.1.7601.2185525,60005-Nov-201103:42x64
Usbport.sys6.1.7601.21855325,12005-Nov-201103:42x64
Usbuhci.sys6.1.7601.2185530,72005-Nov-201103:42x64
Usbccgp.sys6.1.7600.1691299,32805-Nov-201103:35x64
Usbhub.sys6.1.7600.16912343,04005-Nov-201103:36x64
Usbccgp.sys6.1.7600.2108599,32805-Nov-201103:35x64
Usbhub.sys6.1.7600.21085343,04005-Nov-201103:36x64
Usbccgp.sys6.1.7601.1772099,32805-Nov-201103:44x64
Usbhub.sys6.1.7601.17720343,04005-Nov-201103:44x64
Usbccgp.sys6.1.7601.2185599,32805-Nov-201103:42x64
Usbhub.sys6.1.7601.21855343,04005-Nov-201103:43x64
Usbd.sys6.1.7600.169127,93605-Nov-201103:35x64
Usbehci.sys6.1.7600.1691252,73605-Nov-201103:35x64
Usbhub.sys6.1.7600.16912343,04005-Nov-201103:36x64
Usbohci.sys6.1.7600.1691225,60005-Nov-201103:35x64
Usbport.sys6.1.7600.16912325,12005-Nov-201103:35x64
Usbuhci.sys6.1.7600.1691230,72005-Nov-201103:35x64
Usbd.sys6.1.7600.210857,93605-Nov-201103:35x64
Usbehci.sys6.1.7600.2108552,73605-Nov-201103:35x64
Usbhub.sys6.1.7600.21085343,04005-Nov-201103:36x64
Usbohci.sys6.1.7600.2108525,60005-Nov-201103:35x64
Usbport.sys6.1.7600.21085325,12005-Nov-201103:35x64
Usbuhci.sys6.1.7600.2108530,72005-Nov-201103:35x64
Usbd.sys6.1.7601.177207,93605-Nov-201103:43x64
Usbehci.sys6.1.7601.1772052,73605-Nov-201103:43x64
Usbhub.sys6.1.7601.17720343,04005-Nov-201103:44x64
Usbohci.sys6.1.7601.1772025,60005-Nov-201103:43x64
Usbport.sys6.1.7601.17720325,12005-Nov-201103:44x64
Usbuhci.sys6.1.7601.1772030,72005-Nov-201103:43x64
Usbd.sys6.1.7601.218557,93605-Nov-201103:42x64
Usbehci.sys6.1.7601.2185552,73605-Nov-201103:42x64
Usbhub.sys6.1.7601.21855343,04005-Nov-201103:43x64
Usbohci.sys6.1.7601.2185525,60005-Nov-201103:42x64
Usbport.sys6.1.7601.21855325,12005-Nov-201103:42x64
Usbuhci.sys6.1.7601.2185530,72005-Nov-201103:42x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
978258 USB devices that are connected to a computer may not work after the computer is idle for more than one hour in Windows 7 or in Windows Server 2008 R2

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,625
Date (UTC)05-Nov-2011
Time (UTC)14:17
PlatformNot applicable
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7600.16912_none_083b089e213fc207.manifest
File versionNot applicable
File size3,508
Date (UTC)05-Nov-2011
Time (UTC)05:04
PlatformNot applicable
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7600.21085_none_087bcd0f3a93a788.manifest
File versionNot applicable
File size3,508
Date (UTC)05-Nov-2011
Time (UTC)05:02
PlatformNot applicable
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7601.17720_none_0a1495241e701736.manifest
File versionNot applicable
File size3,508
Date (UTC)05-Nov-2011
Time (UTC)05:09
PlatformNot applicable
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7601.21855_none_0a82c39d37a18986.manifest
File versionNot applicable
File size3,508
Date (UTC)05-Nov-2011
Time (UTC)05:02
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.16912_none_1c83f70b7871d83a.manifest
File versionNot applicable
File size6,066
Date (UTC)05-Nov-2011
Time (UTC)05:09
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.21085_none_1cc4bb7c91c5bdbb.manifest
File versionNot applicable
File size6,066
Date (UTC)05-Nov-2011
Time (UTC)05:08
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.17720_none_1e5d839175a22d69.manifest
File versionNot applicable
File size6,066
Date (UTC)05-Nov-2011
Time (UTC)05:12
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.21855_none_1ecbb20a8ed39fb9.manifest
File versionNot applicable
File size6,066
Date (UTC)05-Nov-2011
Time (UTC)05:05
PlatformNot applicable
File nameX86_usb.inf_31bf3856ad364e35_6.1.7600.16912_none_cb1777136f8fc82e.manifest
File versionNot applicable
File size3,060
Date (UTC)05-Nov-2011
Time (UTC)05:08
PlatformNot applicable
File nameX86_usb.inf_31bf3856ad364e35_6.1.7600.21085_none_cb583b8488e3adaf.manifest
File versionNot applicable
File size3,060
Date (UTC)05-Nov-2011
Time (UTC)05:07
PlatformNot applicable
File nameX86_usb.inf_31bf3856ad364e35_6.1.7601.17720_none_ccf103996cc01d5d.manifest
File versionNot applicable
File size3,060
Date (UTC)05-Nov-2011
Time (UTC)05:10
PlatformNot applicable
File nameX86_usb.inf_31bf3856ad364e35_6.1.7601.21855_none_cd5f321285f18fad.manifest
File versionNot applicable
File size3,060
Date (UTC)05-Nov-2011
Time (UTC)05:02
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7600.16912_none_bde16f9064ab1615.manifest
File versionNot applicable
File size6,144
Date (UTC)05-Nov-2011
Time (UTC)05:03
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7600.21085_none_be2234017dfefb96.manifest
File versionNot applicable
File size6,144
Date (UTC)05-Nov-2011
Time (UTC)05:01
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7601.17720_none_bfbafc1661db6b44.manifest
File versionNot applicable
File size6,144
Date (UTC)05-Nov-2011
Time (UTC)05:08
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7601.21855_none_c0292a8f7b0cdd94.manifest
File versionNot applicable
File size6,144
Date (UTC)05-Nov-2011
Time (UTC)05:01
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7600.16912_none_6459a421d99d333d.manifest
File versionNot applicable
File size3,512
Date (UTC)05-Nov-2011
Time (UTC)05:57
PlatformNot applicable
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7600.21085_none_649a6892f2f118be.manifest
File versionNot applicable
File size3,512
Date (UTC)05-Nov-2011
Time (UTC)05:58
PlatformNot applicable
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7601.17720_none_663330a7d6cd886c.manifest
File versionNot applicable
File size3,512
Date (UTC)05-Nov-2011
Time (UTC)06:12
PlatformNot applicable
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7601.21855_none_66a15f20effefabc.manifest
File versionNot applicable
File size3,512
Date (UTC)05-Nov-2011
Time (UTC)06:12
PlatformNot applicable
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.16912_none_78a2928f30cf4970.manifest
File versionNot applicable
File size6,070
Date (UTC)05-Nov-2011
Time (UTC)06:00
PlatformNot applicable
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.21085_none_78e357004a232ef1.manifest
File versionNot applicable
File size6,070
Date (UTC)05-Nov-2011
Time (UTC)06:02
PlatformNot applicable
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.17720_none_7a7c1f152dff9e9f.manifest
File versionNot applicable
File size6,070
Date (UTC)05-Nov-2011
Time (UTC)06:15
PlatformNot applicable
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.21855_none_7aea4d8e473110ef.manifest
File versionNot applicable
File size6,070
Date (UTC)05-Nov-2011
Time (UTC)06:15
PlatformNot applicable
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7600.16912_none_2736129727ed3964.manifest
File versionNot applicable
File size3,064
Date (UTC)05-Nov-2011
Time (UTC)05:57
PlatformNot applicable
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7600.21085_none_2776d70841411ee5.manifest
File versionNot applicable
File size3,064
Date (UTC)05-Nov-2011
Time (UTC)05:59
PlatformNot applicable
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7601.17720_none_290f9f1d251d8e93.manifest
File versionNot applicable
File size3,064
Date (UTC)05-Nov-2011
Time (UTC)06:12
PlatformNot applicable
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7601.21855_none_297dcd963e4f00e3.manifest
File versionNot applicable
File size3,064
Date (UTC)05-Nov-2011
Time (UTC)06:12
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7600.16912_none_1a000b141d08874b.manifest
File versionNot applicable
File size6,148
Date (UTC)05-Nov-2011
Time (UTC)05:56
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7600.21085_none_1a40cf85365c6ccc.manifest
File versionNot applicable
File size6,148
Date (UTC)05-Nov-2011
Time (UTC)05:58
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7601.17720_none_1bd9979a1a38dc7a.manifest
File versionNot applicable
File size6,148
Date (UTC)05-Nov-2011
Time (UTC)06:11
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7601.21855_none_1c47c613336a4eca.manifest
File versionNot applicable
File size6,148
Date (UTC)05-Nov-2011
Time (UTC)06:11
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,645
Date (UTC)05-Nov-2011
Time (UTC)14:17
PlatformNot applicable

Properties

Article ID: 2621491 - Last Review: December 28, 2012 - Revision: 2.0
Applies to
  • Windows 7 Starter
  • Windows 7 Home Premium
  • Windows 7 Home Basic
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2621491

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