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"A user with this name could not be found" error message when you try to reset a password for a user in Office 365
Article ID: 2621753 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
When you try to reset a password for a user in Microsoft Office 365, you receive the following message:
A user with this name could not be found. They may have been deleted.
To resolve this issue, use Windows Azure Active Directory Module for Windows PowerShell to set the user principal name (UPN) to the default domain. Then, change the user principal name back to use the vanity domain. To do this, follow these steps:
Still need help? Go to the Office 365 Community
Article ID: 2621753 - Last Review: May 15, 2013 - Revision: 15.0