Article ID: 2621762 - View products that this article applies to.
When you perform the copy and paste operation in Microsoft Office Visio 2007, or when you close Office Visio 2007, Office Visio 2007 may crash. This occurs when the Bluetooth Send to Office add-in is installed.
Note A Bluetooth add-in is usually preinstalled on new computers or added when Bluetooth hardware or drivers are added. Therefore, Office Visio 2007 may crash on computers that have new or updated hardware.
To resolve this issue, install Microsoft Office Visio 2007 Service Pack 3 (SP3):
(http://support.microsoft.com/kb/2526291/ )Description of Office Visio 2007 SP3 and of Office Visio Language Pack 2007 SP3
Note Office Visio 2007 SP3 moves Bluetooth add-ins to the disabled add-ins list. They are not re-enabled in later sessions.
Registry key informationImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To manually re-enable Bluetooth add-ins, follow these steps.
Note Manually re-enabled Bluetooth add-ins will never be moved to the disabled add-ins list.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2621762 - Last Review: October 25, 2011 - Revision: 1.0
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