"Unsupported VM Configuration" status on VMware virtual machine in System Center Virtual Machine Manager

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Article ID: 2622238 - View products that this article applies to.
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Symptoms

A virtual machine in Microsoft System Center Virtual Machine Manager shows a status of "Unsupported VM Configuration." When you view the properties, the General tab displays the last refresh error:

Error (10632): The virtualization software on the selected host does not support virtual hard disks on an IDE bus. Specify a host that is running Windows Hyper-V or Virtual Server or change the bus type, and then by the operation again.

Cause

System Center 2012 Virtual Machine Manager does not support virtual hard disks that are attached to an IDE bus on a VMware host. Although VMware virtual machines must boot from a SCSI controller, you can attach a secondary virtual disk to an IDE controller in later versions of VMware. (This is a supported configuration.)

Resolution

To resolve this issue, convert the hard disk from IDE to SCSI by following these steps:

  1. Using the VMware tools, locate the datastore path along which the virtual machine resides.

    For example, the path should resemble the following:

    /vmfs/volumes/<datastore_name>/<vm_name>/
  2. From the ESX Service Console, open the primary disk (.vmdk) in a text editor, and then locate the following line:
    ddb.adapterType = "ide"
  3. Change the adapter type to the appropriate controller type, as follows:

    For LSI Logic, change the line to the following:
    ddb.adapterType = "lsilogic"
    For Bus Logic, change the line to the following:
    db.adapterType = "buslogic"
  4. Save the file.
  5. From the VMware Infrastructure/vSphere client, click Edit Settings for the virtual machine.
  6. Select the IDE virtual disk.
  7. Select the Remove the Disk option to remove the disk from the virtual machine, and then click OK.

    Warning Make sure that you do not select Delete from disk.
  8. On the Edit Settings menu for this virtual machine, select Add>Hard Disk>Use Existing Virtual Disk.
  9. Navigate to the location of the disk, and then add it to the virtual machine.
  10. Select as the adapter type the same controller as in step 2. The SCSI ID should be SCSI 0:0.
  11. If there's a CD-ROM device in the virtual machine, you may have to change the IDE channel from IDE 0:1 to IDE 0:0. If this option is unavailable (appears dimmed), remove the CD-ROM from the virtual machine, and then reinsert it. This sets the channel to IDE 0:0.
For the latest information from VMware about this process, see http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1016192.

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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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More information

When the virtual machine is in this state, it can be managed only by using VMware tools such as the vSphere client. 

Properties

Article ID: 2622238 - Last Review: November 28, 2013 - Revision: 8.0
Applies to
  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center 2012 R2 Virtual Machine Manager
  • Microsoft System Center 2012 Virtual Machine Manager
Keywords: 
KB2622238

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