Applications fail to launch with error 04-00000A04 after App-V 4.6 SP1 upgrade

Article ID: 2622617 - View products that this article applies to.
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Symptoms

After upgrading a Microsoft Application Virtualization (App-V) 4.6 client to App-V 4.6 SP1, applications may fail to launch with the following error:

 The Application Virtualization Client could not launch the application you requested.
An unexpected error occurred. Report the following error code to your
System Administrator.Error code 461758B-0F801904-00000A04

The SFTLog.txt may also have entries similar to the following:

[09/22/2011 13:11:42:814 TRAY ERR] {tid=101:usr=administrator}
The Application Virtualization Client could not launch the application you requested.
An unexpected error occurred. Report the following error code to your System Administrator.
Error code: 461758B-0F801904-00000A04

Cause

This may happen if the DDELaunchMSICommand or LaunchMSICommand registry values under the following keys are incorrect:

For 32-bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SoftGrid\4.5\Client\UserInterface

For 64-bit systems: HKEY_LOCAL_MACHINE\SOFTWARE\wow64node\Microsoft\SoftGrid\4.5\Client\UserInterface

Resolution

To resolve this issue, edit the registry key to reflect the correct execution string. 

For 32-bit clients, edit HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SoftGrid\4.5\Client\UserInterface.  For 64-bit clients, use  HKEY_LOCAL_MACHINE\SOFTWARE\wow64node\Microsoft\SoftGrid\4.5\Client\UserInterface. 

Note that Configuration Manager clients use a different string than App-V clients.  If in doubt, check the value of DDELaunchCommand.  If it references VappLauncher.exe, Configuration Manager integration is enabled.  If it references sfttray.exe, the client is an App-V VAS client.

The correct values are:

Configuration Manager 2007 clients with virtualization support enabled:

Value: DDELaunchMSICommand
Type: REG_SZ
Data: @GcbJDuU`8Dt4ql_+RSRVirtualApp>=T+i$+PP-9,9v}Si8@4X /launch "<APP>"
 
Value:  LaunchMSICommand
Type: REG_SZ
Data:  @GcbJDuU`8Dt4ql_+RSRVirtualApp>=T+i$+PP-9,9v}Si8@4X /launch "<APP>"
 

App-V VAS clients: 

Value: DDELaunchMSICommand
Type: REG_SZ
Data: 3OqYobt01?4VH[gf8qiBRelease_Merge_Modules>OO5hSGuIH?xoVn&wQ(Ex "<APP>" <DDE>
 
Value: LaunchMSICommand
Type: REG_SZ
Data: 3OqYobt01?4VH[gf8qiBRelease_Windows_Desktops>gNkKPt-'NA05f@sdSnKH /launch "<APP>"

More Information

This is a .reg file exported from an ConfigMgr client:

Windows Registry Editor Version 5.00
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\SoftGrid\4.5\Client\UserInterface]
"AppIcon"="C:\\Program Files (x86)\\Microsoft Application Virtualization Client\\sftcmcres.dll,-484"
"TypeIcon"="C:\\Program Files (x86)\\Microsoft Application Virtualization Client\\sftcmcres.dll,-483"
"DDELaunchMSICommand"="@GcbJDuU`8Dt4ql_+RSRVirtualApp>=T+i$+PP-9,9v}Si8@4X /launch \"<APP>\""
"DDELaunchCommand"="\"C:\\Windows\\CCM\\VappLauncher.exe\" /launch \"<APP>\""
"LaunchCommand"="\"C:\\Windows\\CCM\\VappLauncher.exe\" /launch \"<APP>\""
"LaunchMSICommand"="@GcbJDuU`8Dt4ql_+RSRVirtualApp>=T+i$+PP-9,9v}Si8@4X /launch \"<APP>\"" 

 

This is a .reg file exported from a 32-bit 4.6 SP1 VAS client:

Windows Registry Editor Version 5.00
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SoftGrid\4.5\Client\UserInterface]
"AppIcon"="C:\\Program Files\\Microsoft Application Virtualization Client\\sftcmcres.dll,-484"
"TypeIcon"="C:\\Program Files\\Microsoft Application Virtualization Client\\sftcmcres.dll,-483"
"DDELaunchMSICommand"="3OqYobt01?4VH[gf8qiBRelease_Merge_Modules>OO5hSGuIH?xoVn&wQ(Ex \"<APP>\" <DDE>"
"DDELaunchCommand"="\"C:\\Program Files\\Microsoft Application Virtualization Client\\sftdde.exe\" \"<APP>\" <DDE>"
"LaunchCommand"="\"C:\\Program Files\\Microsoft Application Virtualization Client\\sfttray.exe\" /launch \"<APP>\""
"LaunchMSICommand"="3OqYobt01?4VH[gf8qiBRelease_Windows_Desktops>gNkKPt-'NA05f@sdSnKH /launch \"<APP>\""

Note the difference in syntax due to the escape characters. Note also that the paths to various executables may be different in your environment.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2622617 - Last Review: October 3, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Application Virtualization 4.6 for Windows Desktops
Keywords: 
KB2622617

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