Simple Mail Transfer Protocol Service Stops Unexpectedly

Article translations Article translations
Article ID: 262327 - View products that this article applies to.
This article was previously published under Q262327
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

SYMPTOMS

The Simple Mail Transfer Protocol (SMTP) service may stop unexpectedly with a call stack similar to:
   ChildEBP RetAddr  Args to Child
   0889f520 034d872c 0889f598 0889f5d8 03493d98 
phatq!FileTimeToLocalRFC822Date+0xda
   0889fa1c 034aa89c 04b90de4 07f25f1c bee37464 
phatq!CDefaultDSNSink__GenerateDSN+0x4bc
   0889fb00 034a8bad 0889fb24 00000000 80030057 
phatq!CAQSvrInst__HrTriggerDSNGenerationEvent+0x1dc
   0889fb90 034aa25e 04b77558 bee37464 00000001 
phatq!CAQSvrInst__HandleFailedMessage+0x10d
   0889fbc0 034aa142 bee37464 0889f948 bee37464 
phatq!CAQSvrInst__HandleCatFailure+0xee
   0889fbdc 034bf7bc 80030057 04b77550 bee37464 
phatq!CAQSvrInst__CatCompletion+0x282
   0889fbf8 034c2582 80030057 01ce3dc0 bee37464 phatq!CatMsgCompletion+0x1c
   0889fc14 034c1d90 034bf7a0 80030057 01ce3dc0 
phatq!CCategorizer__CatCompletion+0x22
   0889fc2c 034c4342 80030057 01ce3dc0 bee37464 
phatq!CICategorizerListResolveIMP__CallCompletion+0x20
   0889fc60 034c4586 04bb0ff8 00000000 034bf7a0 
phatq!CICategorizerListResolveIMP__CompleteMessageCategorization+0x242
   0889fc88 034c0e0e 00000000 04bb0ff8 01ce3dc0 
phatq!CICategorizerListResolveIMP__StartMessageCategorization+0x1c6
   0889fca0 034bf698 bee37464 034bf7a0 01ce3dc0 
phatq!CCategorizer__AsyncResolveIMsg+0x22e
   0889fcc4 034a9242 04b950a0 bee37464 034a9ec0 phatq!CatMsg+0x158
   0889fcf8 034a4e9f bee37464 04b90e60 034b649a 
phatq!CAQSvrInst__fPreCatQueueCompletion+0x92
   0889fd04 034b649a bee37464 04b77550 5fbc13b0 
phatq!fPreCatQueueCompletionWrapper+0xf
   0889fd24 034a9043 bee37464 04b90e74 00000000 
phatq!CAsyncMailMsgQueue__HrQueueRequest+0x15a
   0889fd94 034acb32 bee37464 00000001 07f665b0 
phatq!CAQSvrInst__SubmitMessageToCategorizer+0x293
   0889fdac 034acba2 00000001 07f665e4 65997bab 
phatq!CAQSvrInst__PreCatEventCompletion+0x72
   0889fdb8 65997bab 00000001 07f665e4 07f665b0 
phatq!MailTransport_Completion_PreCategorization+0x12
   0889fdc8 659978c5 00000001 00000000 07f27a68 
SMTPSVC!CStoreDispatcher__CMailTransportSubmissionParams__CallCompletion+0x
				

CAUSE

This problem can occur when the Inetinfo service stops unexpectedly, which may cause the NTFS message-store dynamic-link library (Ntfsdrv.dll) to write invalid data to the SMTP property stream.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 1.

Properties

Article ID: 262327 - Last Review: October 20, 2013 - Revision: 4.3
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbgraphxlinkcritical kbwin2000sp1fix KB262327

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com